Client Care Representative

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Essential Functions

  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

Minimum Training, Experience, and Knowledge Required:

  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred

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Part of the Authority Brands Family