Client Care Representative
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Essential Functions
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
Minimum Training, Experience, and Knowledge Required:
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
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‘Round the Clock Availability
No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
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100% Satisfaction Guarantee
We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
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StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
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Always On Time…Or You Don’t Pay A Dime!®
We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
When your air conditioner or heater stops working, it affects your entire family’s comfort. During those moments, you need a team of experienced HVAC experts you can trust. At One Hour Heating & Air Conditioning, we provide reliable and high-quality air conditioning and heating services at all hours. Whether you need assistance with air conditioning repairs, furnace installations, or indoor air quality, there’s nothing our team can’t handle.
We have One Hour locations all across the country, so you’re sure to have a local One Hour expert in your neighborhood. All One Hour locations are independently owned and operated, so you can get high-quality repairs from a national brand while supporting local business.