Dispatcher

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Essential Functions

  • Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
  • Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client’s convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
  • Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
  • Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
  • Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare software system

Minimum Training, Experience, and Knowledge Required:

  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred
Here For You When You Need Us Most!
  • ‘Round the Clock Availability

    No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

  • 100% Satisfaction Guarantee

    We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

  • StraightForward Pricing® Guide

    Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

  • Always On Time…Or You Don’t Pay A Dime!®

    We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

We're Local Air Conditioning & Heating Experts Near You!

When your air conditioner or heater stops working, it affects your entire family’s comfort. During those moments, you need a team of experienced HVAC experts you can trust. At One Hour Heating & Air Conditioning, we provide reliable and high-quality air conditioning and heating services at all hours. Whether you need assistance with air conditioning repairs, furnace installations, or indoor air quality, there’s nothing our team can’t handle.

We have One Hour locations all across the country, so you’re sure to have a local One Hour expert in your neighborhood. All One Hour locations are independently owned and operated, so you can get high-quality repairs from a national brand while supporting local business.

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