Dispatcher

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Essential Functions

  • Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
  • Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
  • Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at client’s convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
  • Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
  • Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
  • Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare software system

Minimum Training, Experience, and Knowledge Required:

  • High school diploma or equivalent required
  • Must have good computer software skills
  • Prior customer service experience preferred

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