In a recent interview for The Smart HVAC Marketing Podcast hosted by Eric Thomas, One Hour Heating & Air Conditioning’s Brain Burton was able to share his experience training technicians for One Hour, as well as a number of other Authority Brands in Lancaster, Pennsylvania.
During this 45-minute interview, Brian Burton was able to shine a light on what kind of training you and your technicians will receive whether you’re starting your own HVAC company or converting an existing one.
Offer Solutions with Integrity and Principles
Right off the bat, Brian was sure to highlight his experiences training technicians with the idea of selling solutions based on integrity and principles. While the term “salesperson” can be off-putting to some, and even place people in a box, a true professional salesperson sells with integrity, a strong set of principles, and a heart that looks out for the customer. And there’s no shame in that.
Presenting All of The Options to The Customer
With One Hour, we make sure every single one of our customers is provided with all of their options regardless of the scope of work. While there are always going to be exceptions to the rule, almost anything can be fixed. The real question is –is it worth the money? While it depends on the age of the units and the frequency of repairs, our technicians always ensure they are presenting every option for the homeowner, their time, and their money.
Aside from presenting all options to solve the customer’s current issues, we train our technicians to offer solutions that go beyond what they were called out to look at. Such as offering a free estimate for an air purifier installation since they are already there, or even a tune-up service. We train our teams to offer solutions and never pressure or push sales.
It’s About Mechanical and Communication Skills
Brain discusses how important mechanical skills are to any technician looking for work or franchise owner looking to enter the industry, but also puts major emphasis on how important it is to learn, grow, and develop your communication skills. Our training offers specialized courses, diving into what it means to effectively communicate with our clients and fellow team members.
If you feel like you may need some improvement on your communication skills over your technical knowledge, Brian offered some sound advice when it comes to building anyone’s communication skills. Whether you’re out getting coffee, a bite to eat, or jogging, strike up conversations with those around you. This can get you used to make conversation with people, as well as potential customers in your future.
Great HVAC Companies Start with The Right Team
At One Hour Heating & Air Conditioning Franchise Development, we believe that great HVAC companies start with the right team. Whether you have years of experience in delivering HVAC services or just getting started, our team has all the tools and resources you need to succeed. From finding a qualified team to getting them trained on the One Hour way, we’ll help you lay the foundation for a successful HVAC repair, maintenance, and installation franchise location – and so much more.
Are you looking to join the ever-growing One Hour family? Give our team a call at (855) 996-4747 or contact us onlineto learn more about our HVAC franchise opportunities nationwide!