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Joshua was pleasant, respectful, knowledgeable, and conveyed all the details to me with pictures. Love his professionalism. Thank you for such a great customer service experience. As far as the price…I’m not sure it was a bit pricey to me but I never had the type of service performed on my unit before. I’ll have to ask around on that part but the customer service and work was great…thanks again.
From the phone call to the fixed air-conditioning unit, this company was amazing to work with. They gave me an estimate of 1 to 4 hours of them to be out to my house and they were in here in less than an hour. The young man who came, Cody, was so respectful and polite. He helped me to understand everything to the best of his ability and fixed everything that was wrong in less than an hour. Absolutely suggest this company to anyone in need
My a/c stopped working on a Friday evening. Called and left a message and they called back within a few minutes. Was going to send someone out at 11 pm if I wanted. I chose to make an appointment for the next morning.. communication was great and the technician was friendly, knowledgeable, and understanding. Excellent service!
WOW! I don’t remember how many years I have been associated with your company, but it is more than a few, and I have had several technicians service my units, but I have never had anyone take the time to not only show me the pictures of every part that he serviced, but to explain them to me and show me the numbers from his gauges and explain to me what ranges they should be in and whether or not I needed to worry about any of those parts. He explained it in a manner that a novice like me could understand and he asked questions to make sure I knew What he was talking about. This Young man is an incredible asset to your company and if it all possible, please make sure that he is the one that continues to service my account. Please tell him, thank you for me and let him know how much I appreciated him.
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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