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They know how to handle problems. I had initial service on 9-2-2026. Technician told me that control panel on AC need to be replaced. After one week and called them to check if they have everything. I was informed that someone will call me same day with an update. It is another 8 days and no response. I wrote bad review on them. On the next day, Manager called me and he was able to convince me to send another technician same day to fix my AC. It was Anastoya Miller. He was very professional. He came with ordered part but did his own inspection. He found that my thermostat was faulty and I don't need to replace control board. He was very professional and even convinced me to sign up for AC maintenance program. The Manager and professional technician convinced me that this company knows how to fix not only AC but also problems with miscommunication. I change my initial bad review to Excellent.
After our initial service, we had another issue with our AC, and Jamal came back out to make sure everything was working properly. He was incredibly kind, patient, and took the time to explain everything to us in a way we could understand. You can tell he genuinely cares about his customers and wants to make sure the job is done right. His professionalism, honesty, and positive attitude made such a great impression on us that we decided to sign up for the company’s membership program because of him. It’s rare to find someone who is not only knowledgeable but also such a pleasure to work with. Thank you, Jamal, for going above and beyond, we truly appreciate you!
Robert B. was absolutely phenomenal-what a professional! I appreciate any service person who takes the time to explaine how something works and what is exactly is NOT working, so that you can get a better understanding of the equipment in your own home. He was not only prompt but got to the appointment early. He was respectful of property, thorough in his work and made sure to leave the A/C area very clean. I would definitely use this company again. Thanks Mr B!
Let’s start off with the text. I received that my technician was on the way and how long they’d be. GPS map very cool. Robert is extremely knowledgeable pleasant to speak with. My system has motherboards in it. He went through everything to make sure it was running properly. Found the issue and corrected it. I highly recommend 1 Hour Air. And Robert as your technician.
Devon did an excellent job. Thorough, professional, and very knowledgeable. He explained everything clearly, left the work area clean, and made sure the system was running perfectly before he left. Highly recommend.
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