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Our Code of Ethics

One Hour Heating & Air Conditioning®

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4.82

(153674 reviews)

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Our Code Of Ethics

At One Hour Heating & Air Conditioning, we pride ourselves on setting a new standard in the HVAC industry. Our commitment to excellence, coupled with our friendly and highly trained staff, ensures that our customers experience the One Hour difference with every interaction.

We’re not just another HVAC company - we're dedicated industry leaders with an unwavering commitment to excellence and customer satisfaction. Our mission is to redefine your expectations of what an HVAC service provider can be. We've carefully crafted a unique approach that sets us miles apart from the competition, starting with our rigorous code of ethics that guides every decision and interaction.

When you choose One Hour, you're not just getting a service - you're gaining a partner in home comfort. Our customers don't just notice the difference; they feel it in the comfort of their homes, the reliability of our services, and the peace of mind that comes with knowing they're in capable hands. It's this commitment to excellence that keeps our customers coming back, making us their go-to solution for all their HVAC needs, season after season.

Our Core Values

  • Unwavering Integrity: We believe in transparency and honesty in all our dealings with customers, employees, and partners. We keep our promises.
  • Regulatory Compliance: We strictly adhere to all industry laws and regulations, ensuring our operations are always above board.
  • Pursuit of Excellence: From design to installation and maintenance, we uphold the highest industry standards in all our services.
  • Safety First: We maintain a clean, safe, and reputable business environment that reflects our brand's high standards.
  • Collaborative Spirit: Our team works together seamlessly to strengthen our brand and build lasting relationships.
  • Customer-Centric Approach: We deliver exceptional service to foster enduring relationships and encourage repeat business.
  • Mutual Respect: We treat our customers, employees, and industry peers with the utmost respect and professionalism.
  • Privacy Protection: We hold our customers' privacy and property in the highest regard during every service call.
  • Fair Competition: We believe in ethical marketing practices that accurately reflect our brand's high standards.

Experience the One Hour Heating & Air Conditioning difference today. Our commitment to these values ensures that you receive not just a service, but a partnership you can trust for all your HVAC needs.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

  • 'Round the Clock Availability

    No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

  • 100% Satisfaction Guarantee

    We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

  • StraightForward Pricing® Guide

    Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

  • Always On Time…Or You Don’t Pay A Dime!®

    We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

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Our Happy Customers

Reviews of One Hour Air Conditioning & Heating®

4.82

(153674 reviews)

Amber Hull

in the last week

“Great experience! Smooth from the get go. Dylan did a fantastic job. Appreciate the speedy response and quick work.”

Carol Miller

in the last week

“Needed a unit replaced and Morteza was prompt, honest, and informative getting the job done. The crew was on time, courteous and friendly. They completed the job as promised and on time. Couldn't have asked for better service! Thank you!”

Tyler Vassar

in the last week

“John did a great job today servicing our AC unit. 5 stars! He arrived right on time, communicated what he was doing clearly, and answered all of my questions. I highly recommend One Hour Heating and Air Conditioning, and hope to have John back the next time we schedule service.”

pattie marlow

in the last week

“Imed did a GREAT job and was very informative on what we needed and what we didn’t need! He was also very punctual. Our A/C will no longer be poisoning our air quality! We want him to acknowledge when we replace it.”

PB Parker

in the last week

“Chris arrived promptly on time, having called in advance to let me know he was on his way. He immediately put on shoe covers before entering my house. Not only was he professional, knowledgeable and obviously experienced, he was very nice and friendly. He was also very efficient and didn’t waste time but he was thorough and communicated the problems well. I highly recommend this company and will continue to use them myself.”

Jon Piche

in the last week

“Michael from Cullins one hour heating and air conditioning arrived on time. He introduced himself, went over what we were going to do with my air-conditioning system and tankless water heater today. Got everything done very efficiently. Explained everything that he found. Friendly easy to work with. Michael did an excellent job. Highly recommend using Cullins for your heating and air conditioning”

Cynthia Parsons

in the last week

“Amanda Davila Luipasco and her team at One Hour Heating & Air Conditioning are true professionals! From the first interaction, Amanda and her technician John were friendly, attentive, and incredibly knowledgeable. They took the time to listen to our concerns, explain the services clearly, and made sure everything was handled smoothly from start to finish. Their commitment to customer satisfaction really shines through. They went above and beyond to ensure the scheduling was convenient, the communication was clear, and that every step of the process was efficient and stress-free. It’s rare to find a company that combines technical know-how with such genuine care for the customer experience. If you're looking for dependable, high-quality service, One Hour Heating & Air Conditioning is the company you want to work with. Highly recommend!”

Dave Mink

in the last week

“Gilbert was wonderful, he was courteous and professional and did a fantastic job. We liked him so much that we signed up for the monthly $19.95 service which gives us two free evaluations and complete cleanings every year. We have been around for a long time with several rip-off home warranty companies and honestly this was the best experience we've had with any home repair company. I highly recommend Gilbert and you guys should give him a raise.”

Justin Griepenstroh

in the last week

“I could tell right off the bat that Carter was one of the best. He quickly diagnosed and fixed the issue while keeping me informed every step of the way. He took the time to clearly explain both the problem and the solution in a way that made sense, which I really appreciated. What stood out even more than his skill was the pride he took in his work. It was obvious Carter cares deeply about doing the job right—not just for the sake of the repair, but because of the standards he holds for himself and the company he represents. That kind of pride and integrity is rare these days, and it left a lasting impression on me. Carter didn’t just fix a problem—he delivered real value through his professionalism, honesty, and the respect he showed for his craft. I’m genuinely grateful and would recommend him without hesitation.”

Valerie Campbell

in the last week

“I contacted Benjamin Franklin Plumbing last night and they sent Cristi out this morning to determine why I had water dripping under my kitchen sink. Cristi assessed the situation and found the problem right away. He immediately gave me the fix and cost. I asked him to look at a couple other things and he again gave me the fix and cost. I asked him to complete some of my issues and will plan another visit for the remainder. He also gave me my once a year plumbing inspection that I receive as part of my membership. Cristi has been at my home before and he is very knowledgeable and he gets right to the point but is very friendly. He is kind, quiet and confident. Thanks, Cristi!”