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Our Code of Ethics

One Hour Heating & Air Conditioning®

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4.84

(156316 reviews)

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Our Code Of Ethics

At One Hour Heating & Air Conditioning, we pride ourselves on setting a new standard in the HVAC industry. Our commitment to excellence, coupled with our friendly and highly trained staff, ensures that our customers experience the One Hour difference with every interaction.

We’re not just another HVAC company - we're dedicated industry leaders with an unwavering commitment to excellence and customer satisfaction. Our mission is to redefine your expectations of what an HVAC service provider can be. We've carefully crafted a unique approach that sets us miles apart from the competition, starting with our rigorous code of ethics that guides every decision and interaction.

When you choose One Hour, you're not just getting a service - you're gaining a partner in home comfort. Our customers don't just notice the difference; they feel it in the comfort of their homes, the reliability of our services, and the peace of mind that comes with knowing they're in capable hands. It's this commitment to excellence that keeps our customers coming back, making us their go-to solution for all their HVAC needs, season after season.

Our Core Values

  • Unwavering Integrity: We believe in transparency and honesty in all our dealings with customers, employees, and partners. We keep our promises.
  • Regulatory Compliance: We strictly adhere to all industry laws and regulations, ensuring our operations are always above board.
  • Pursuit of Excellence: From design to installation and maintenance, we uphold the highest industry standards in all our services.
  • Safety First: We maintain a clean, safe, and reputable business environment that reflects our brand's high standards.
  • Collaborative Spirit: Our team works together seamlessly to strengthen our brand and build lasting relationships.
  • Customer-Centric Approach: We deliver exceptional service to foster enduring relationships and encourage repeat business.
  • Mutual Respect: We treat our customers, employees, and industry peers with the utmost respect and professionalism.
  • Privacy Protection: We hold our customers' privacy and property in the highest regard during every service call.
  • Fair Competition: We believe in ethical marketing practices that accurately reflect our brand's high standards.

Experience the One Hour Heating & Air Conditioning difference today. Our commitment to these values ensures that you receive not just a service, but a partnership you can trust for all your HVAC needs.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

  • 'Round the Clock Availability

    No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

  • 100% Satisfaction Guarantee

    We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

  • StraightForward Pricing® Guide

    Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

  • Always On Time…Or You Don’t Pay A Dime!®

    We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

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Our Happy Customers

Reviews of One Hour Air Conditioning & Heating®

4.84

(156316 reviews)

Granite Fitness

in the last week

“This company is top notch 👌 they showed up the same day and thoroughly cleaned our system, plus their rate is very reasonable for the quality work they do. Our AC is now artic cold and will end up saving lots of energy as well. These are professional and efficient crew!”

Sarina

in the last week

“James Buzz is amazing! Upfront and gets the job done. Got there in a timely manner and worked in a timely manner to restore my AC. He even went above and had moved my neighbors trash can so the trash man could reach it due to his vehicle blocking it. Definition of going above and beyond the job.”

wayne mcleod

in the last week

“Cemy was my ac technician today, he showed up when he was scheduled. Probably the best tech I’ve ever had for any type of job. He quickly figured out the problem and fixed it. In addition, he was engaging in our conversations , and obviously knew what he was doing. My only advice is to find more people like him, truly outstanding!”

Scott Tobin

in the last week

“Nick and John are always kind, courteous and thorough with my heating and cooling routine maintenance inspections. Much appreciated!”

MB M

in the last week

“Rob and Tyler were extremely professional and friendly! Made sure I didn't have any questions or concerns about the new system or products. Would happily hire One Hour again!”

Daniel Camacho

in the last week

“Orlando with one hour heating and air conditioning came out today and was able to access the issue that I was having with my air conditioner. He was very respectful and explained the issues in detail. I am thankful for his service.”

Nick Smith

in the last week

“I had the absolute pleasure of working with Sean today, who exemplifies the upmost professionalism, expertise, and outstanding customer service. From the moment he arrived, Sean was courteous, punctual, and fully prepared. He really took the time to explain every aspect of my questions very clearly, with perfectly executed responses. What truly sets Sean apart is his commitment to excellence. He worked meticulously, respected my home, and ensured everything was running absolutely perfectly before he left. He made sure every check and balance was done properly to a T. His demeanor was calm, very friendly, and confident , and professional – qualities that made me feel completely at ease throughout the entire process. Sean is a shining example of how every technician should perform. He not only fixed a problem we were experiencing, but also set a new standard for what great service looks like with One Hour Air. I can’t recommend him highly enough! Thank you, Sean”

scott long

in the last week

“I cannot say enough good things about Calvin Jones. Calvin is special. He is first and foremost a superb and capable heater and air expert. He is courteous, smart, and efficient in his craft. He is quick to find a problem, and he is extremely professional as he goes about the business of repairing the problems he finds. He explains things extremely well, he does top quality work, and he cleans up after his repairs. We enjoy his company, and we are not going to be very receptive if and when the Duggan's front office tries to send anyone other than Calvin to our home in the future. I consider Calvin the "best of the best" and he should be treated as such by his leadership. Thank you, Cal.”

Shawn Edwards II

in the last week

“I can’t fully express how outstanding my experience was with Cullins One Hour Heating & Air Conditioning. From start to finish, everything exceeded my expectations. I initially worked with Jake, who quickly diagnosed the issue with my old unit and clearly explained my options. While I hadn’t planned to replace the entire system, Jake was incredibly helpful when I asked about it—offering excellent solutions and, to my surprise, scheduling the installation within just 48 hours. The installers, Xavier and Jose, were prompt, professional, and respectful of my home. They completed the job efficiently and ensured everything was left exactly as they found it. I highly recommend Cullins to anyone in need of heating and air services.”

Constantine Karamargin

in the last week

“Terrell was very knowledgeable and did a great checkup on my AC system! Showed me everything and provided me with a few good tips. Hopefully my original 10 year old system will make it another year? If not I know who to call 1HR baby💪”