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Our Code of Ethics

One Hour Heating & Air Conditioning®

4.82

(153165 reviews)

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Why Choose One Hour Heating & Air Conditioning?

At One Hour Heating & Air Conditioning, we pride ourselves on setting a new standard in the HVAC industry. Our commitment to excellence, coupled with our friendly and highly trained staff, ensures that our customers experience the One Hour difference with every interaction.

We’re not just another HVAC company - we're dedicated industry leaders with an unwavering commitment to excellence and customer satisfaction. Our mission is to redefine your expectations of what an HVAC service provider can be. We've carefully crafted a unique approach that sets us miles apart from the competition, starting with our rigorous code of ethics that guides every decision and interaction.

When you choose One Hour, you're not just getting a service - you're gaining a partner in home comfort. Our customers don't just notice the difference; they feel it in the comfort of their homes, the reliability of our services, and the peace of mind that comes with knowing they're in capable hands. It's this commitment to excellence that keeps our customers coming back, making us their go-to solution for all their HVAC needs, season after season.

Our Core Values

  • Unwavering Integrity: We believe in transparency and honesty in all our dealings with customers, employees, and partners. We keep our promises.
  • Regulatory Compliance: We strictly adhere to all industry laws and regulations, ensuring our operations are always above board.
  • Pursuit of Excellence: From design to installation and maintenance, we uphold the highest industry standards in all our services.
  • Safety First: We maintain a clean, safe, and reputable business environment that reflects our brand's high standards.
  • Collaborative Spirit: Our team works together seamlessly to strengthen our brand and build lasting relationships.
  • Customer-Centric Approach: We deliver exceptional service to foster enduring relationships and encourage repeat business.
  • Mutual Respect: We treat our customers, employees, and industry peers with the utmost respect and professionalism.
  • Privacy Protection: We hold our customers' privacy and property in the highest regard during every service call.
  • Fair Competition: We believe in ethical marketing practices that accurately reflect our brand's high standards.

Experience the One Hour Heating & Air Conditioning difference today. Our commitment to these values ensures that you receive not just a service, but a partnership you can trust for all your HVAC needs.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

  • 'Round the Clock Availability

    No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

  • 100% Satisfaction Guarantee

    We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

  • StraightForward Pricing® Guide

    Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

  • Always On Time…Or You Don’t Pay A Dime!®

    We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Our Happy Customers

Reviews of One Hour Air Conditioning & Heating®

4.82

(153165 reviews)

Pam Cinadr

in the last week

“Eli was friendly, very knowledgeable and quickly corrected the situation. It was a simple concern that someone at a call center could have given me suggestions and saved him a trip and me $79.”

Gil jv

in the last week

“Not just professional but the human touch makes Joshua a great service provider. I am very happy on how he was able to walk me through the situation and options to get the job done. Thanks.”

Matthew M

in the last week

“John was a great tech. He explained everything and checked every part of our AC to ensure it was running properly. He was able to find our issue (that was nearly impossible to find). Definitely recommend John and One Hour Air Conditioning and Heating of Niceville.”

Jimmy Lollar

in the last week

“One Hour Air is the best! Ze came and did our regular check-up. All of the folks at One Hour are more than capable and know their business. The front office staff does an excellent job at communicating with their customer base. I love being able to schedule appointments and communicate with them for any reason by text. Thanks, Ze for doing a great job and advising us on greater ways to improve our HVAC efficiency. We've already implemented your first recommendation and we're looking into our options for implementing the other!”

Julia D

in the last week

“I love One Hour Heating! I had my furnace replaced by them a year ago and now I have their membership. They called me yesterday about my annual tune up for my furnace and were able to schedule an appointment for today. They are always on time and their technicians are wonderful! Troy was kind, helpful and gave me some great advice to keep my furnace and humidifier running efficiently and safely! I highly recommend. ⭐️⭐️⭐️⭐️⭐️”

Ataur Goni Polash

in the last week

“I am absolutely thrilled with the exceptional service I received from One Hour Heating and Air Conditioning Company! Last summer, Ali from One Hour Heating and Air Conditioning installed a new AC unit at my home, and he did an outstanding job. His professionalism, attention to detail, and courtesy left a lasting impression. This winter, I faced a nightmare with my furnace, which was poorly installed by another company. However, when I called Joe at One Hour Heating and Air Conditioning to install a new humidifier, he sent Ali to my rescue once again! Not only did Ali install the humidifier with precision and care, but he also took the initiative to fix the botched furnace installation from the previous company. His expertise and dedication are truly commendable! I must also praise Joe for his exceptional customer service. He consistently provides competitive pricing and ensures that his team delivers top-notch work. The combination of Ali's technical expertise and Joe's customer-centric approach makes One Hour Heating and Air Conditioning the go-to choice for all my HVAC needs. I highly recommend them to anyone seeking reliable, efficient, and affordable heating and cooling solutions! Kudos to Ali and Joe for an outstanding job!”

Terrye Howell

in the last week

“I had the pleasure to have Willie O. And Champion C. as my technicians. They were very professional, patient, personable, knowledgeable, and helpful. It was a nice experience. I have always had good technicians from One Hour Air. Thank you for giving me a nice experience every time.”

Jamila Dewitt

in the last week

“Colin was great during our A/C servicing today. He introduced himself, had on the company uniform, and he was very friendly. He took his time to explain in great detail, all of the good and not so good components of our A/C unit. He took pictures and emailed them to us as well. He helped me to understand how our system works, and what would make it work even better. I would definitely recommend him for your A/C servicing needs, so call One Hour and ask for Colin! Thanks again! :)”

Tom B

in the last week

“The whole process was fantastic-prompt , professional, personable and relatable. Every aspect of the purchase was individually detailed and explained with a Q&A session following. Complete comfort in learning and deciding what was needed and what was not. All said and done- the correct size and efficiency rated needs were purchased. Thank you”

Jill Chavez

in the last week

“The technicians were great! I’m glad I called One Hour. Plus, I saved $400 for the similar furnas that another popular co quoted me. Further, they were able to give me the quote the same day I called and set up installation the very next day. Lastly they added CO and fire alarms throughout the house. That wasn’t included with the other company.”