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Our Code of Ethics

One Hour Heating & Air Conditioning®

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4.84

(160519 reviews)

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Our Code Of Ethics

At One Hour Heating & Air Conditioning, we pride ourselves on setting a new standard in the HVAC industry. Our commitment to excellence, coupled with our friendly and highly trained staff, ensures that our customers experience the One Hour difference with every interaction.

We’re not just another HVAC company - we're dedicated industry leaders with an unwavering commitment to excellence and customer satisfaction. Our mission is to redefine your expectations of what an HVAC service provider can be. We've carefully crafted a unique approach that sets us miles apart from the competition, starting with our rigorous code of ethics that guides every decision and interaction.

When you choose One Hour, you're not just getting a service - you're gaining a partner in home comfort. Our customers don't just notice the difference; they feel it in the comfort of their homes, the reliability of our services, and the peace of mind that comes with knowing they're in capable hands. It's this commitment to excellence that keeps our customers coming back, making us their go-to solution for all their HVAC needs, season after season.

Our Core Values

  • Unwavering Integrity: We believe in transparency and honesty in all our dealings with customers, employees, and partners. We keep our promises.
  • Regulatory Compliance: We strictly adhere to all industry laws and regulations, ensuring our operations are always above board.
  • Pursuit of Excellence: From design to installation and maintenance, we uphold the highest industry standards in all our services.
  • Safety First: We maintain a clean, safe, and reputable business environment that reflects our brand's high standards.
  • Collaborative Spirit: Our team works together seamlessly to strengthen our brand and build lasting relationships.
  • Customer-Centric Approach: We deliver exceptional service to foster enduring relationships and encourage repeat business.
  • Mutual Respect: We treat our customers, employees, and industry peers with the utmost respect and professionalism.
  • Privacy Protection: We hold our customers' privacy and property in the highest regard during every service call.
  • Fair Competition: We believe in ethical marketing practices that accurately reflect our brand's high standards.

Experience the One Hour Heating & Air Conditioning difference today. Our commitment to these values ensures that you receive not just a service, but a partnership you can trust for all your HVAC needs.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

  • 'Round the Clock Availability

    No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.

  • 100% Satisfaction Guarantee

    We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.

  • StraightForward Pricing® Guide

    Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!

  • Always On Time…Or You Don’t Pay A Dime!®

    We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

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Our Happy Customers

Reviews of One Hour Air Conditioning & Heating®

4.84

(160519 reviews)

Pat Bunner

in the last week

“Abdul did a very good job. He found a bad cap and replaced it. Very knowledgeable guy. The best I've had here in a few years. I will ask for him again. Thank you Abdul.”

Emily Wycpalek

in the last week

“If I could give more than 5 stars, I would! John from One Hour Heating and Air was absolutely fantastic. From the moment he arrived, he was focused, friendly, and customer-first. He didn’t just breeze through the appointment—he took the time to walk me through everything he was doing, answered all (and I mean ALL) of my questions, and made me feel like a key part of the process. It’s rare these days to find someone who takes the time to educate you without rushing, but John did just that. No pressure, no surprises—just honest, clear feedback and a ton of valuable info. He didn’t act like the job was just another checkmark on the list; he genuinely cared that things were done right. In South Texas, our AC isn’t a luxury—it’s survival! And I’m so grateful to know I’ve got someone dependable and professional on my side. John, thank you for your integrity, your patience, and for being the kind of pro who doesn’t just “fix it and run.” You’re a gem.”

David Van Wieren

in the last week

“I have worked with 3 different AC companies over the past 2 years. Today, I feel like I may have found my AC team. Champion was my tech and he did a fantastic job.. He was thorough, friendly and broke the information down for a novice like my self to understand. I will be using them for my AC needs going forward.”

Rachel Bolin

in the last week

“Drew was amazing! Very informative, knowledgeable and explained everything he was doing and why. The BEST customer service I have ever dealt with in 35 years! Keep doing it Drew!”

Denice Ward

in the last week

“5 Stars!!! Jessie from One Hour Air is absolutely outstanding! He showed up after hours and still had the energy and enthusiasm as if I was his very first customer of the day. He was incredibly kind, professional, and helpful throughout the entire visit. It's rare to see someone so passionate and dedicated to their work—Jessie truly went above and beyond. Highly recommend him and One Hour Air for exceptional service!”

David Hobbs

in the last week

“Matt was great! He came in a hurry and got right to it. Somehow this WIZARD came in and saved the day! Even if it is for a short time on old, dying system. Prior to Matt coming to the rescue I had a different company come and try to fix the system and left after no joy. They left telling me the system was too old to put any money into and told me not to look into it. I think they may have sabotaged the system by “deleting” a wire… in order to get a sale of a new system so be careful. I would %100 recommend One Hour Heating an Air and next time I need something worked on I won’t look anywhere else after this experience. To your whole team, the Hobbs family thanks you!”

David Gonzalez

in the last week

“I just had Hunter leave my residence. He did a comprehensive inspection and told me what my issues were. He was very nice and professional and gave me some options. We will be using them for all our future needs.”

M Butera

in the last week

“The team at Regan did an excellent job installing our air conditioning system. Roland was fantastic to work with! The team members were courteous, friendly, neat, and timely! The job was done as promised! We highly recommend them!”

william mccabe

in the last week

“I recently had Regan install a central air conditioner at my house. The Regan rep (Roland) did a awesome job specking out a replacement unit (mine was 25 years old). The install technician (Zack) did a really great job with the installation. I was very happy with my experience with Regan.”

juanita Pittman Bowden

in the last week

“Ryan was very professional. He explained everything that he did to the unit. He made sure that we understood the problem with the unit. He also said if we had any questions feel free to call him. He's having another technician to come by to inspect the unit tomorrow with a machine he didn't have. We appreciate his honesty and professionalism.”