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One Hour Heating & Air Conditioning of Hilton Head

5.0
(43 Reviews)

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Peggy Rapp

(March 26, 2024)

"By far, the best company we've dealt with in 35 years. Timely and affordable. Charles and Michael did a fantastic job!"

Kate Myers

(March 15, 2024)

"After waiting all day for a scheduled air duct cleaning from another company ,& unreturned calls .. I reached out to One Hour Heating & Air conditioning. From the first contact, Craig was helpful & personable! He expedited my service & they arrived as promised! Michael & Charles were timely & polite. They went out of their way to explain everything they were doing &beyond mannerly & knowledgeable. It was a great gift that the other company never responded! I plan future work with One hour & I recommend them to anyone looking for dryer vent cleaning to Heating & Air. I am grateful to have found this company!"

Fran Hart

(January 26, 2024)

"I had asked for a recommendation on our local community neighborhood website for someone to service a gas fireplace. Several of the responses were for the same person, who came highly recommended. I made arrangements for that person to come out. He said he was busy but could come out the following week. No problem - we could wait a week. In the meantime, Craig from One Hour Heating sent me a message in response to my posting. I didn't respond at first, because I thought we were all set. A week goes by and we hear nothing from that other person. I text him and he says he was super busy and he would have to come out the following week. Seeing as how he didn't proactively reach out to me to say he couldn't come and that I had to contact him instead, plus the new delay, I contacted Craig. Craig was very responsive and set up the appointment for the next business day. Not one, but three service technicians showed up - on time!. They were very courteous and friendly. I showed them what needed to be done - replace a gas valve which I had already purchased - and they got right to work. It took about 90 minutes and the job was completed with no issues. The fireplace is now running again and looks great. Interestingly, just before I started writing this review, the "other guy" texted me and said he couldn't come by yesterday (Thursday) because he got busy, but he could come out later today (Friday). Well, he never even made arrangements to come yesterday. By texting today, he was giving me an hour or two notice. Not a good method of communicating with customers or scheduling. One Hour Heating communicated perfectly and followed up after the job to make sure I was all set. While they were at the house, the three technicians said they would come back if there were any problems. Good way to win customers! Craig gave me a price ahead of time and that's what the final bill was - exactly what he quoted! And the price was fair. I would definitely recommend them and use them in the future. Thanks to Craig and his team."

Mike Ingham

(January 4, 2024)

"My home HVAC system quite working and was without heat. They responded to my call in a couple hours. After checking out my system they came back and replaced my compressor and blower fan and some electrical components. Technician was very professional and had my system back up in no time."

Rob Schiffhauer

(January 3, 2024)

"Craig and his team were incredibly responsive and persistent in fixing a complicated issue. They did this while helping me minimize cost. Can’t recommend enough!"

Jerry Post

(January 3, 2024)

"On time, did a great job and followed up to make sure everything was working. Very happy with the services provided."

Casey Jones

(January 3, 2024)

"One Hour Heating and Air came and installed a split unit for our office. Could not be happier! The entire process from start to finish was smooth and the communication was great. Highly recommend. They will be doing our yearly service for our home and office!"

Rick Keup

(December 20, 2023)

"Knowledgeable technicians who work quickly and communicate issues. I recommend them highly!"

Diana N

(November 30, 2023)

"It's such a pleasure dealing with a caring and genuine people."

Celia Phillips

(November 7, 2023)

"Shaneen is professional, courteous and responsible. He was on time, repaired heat and gone within a short time span. He is a good representative for One Hour. Will use One Hour and Shaneen again."