Comfort Club Membership in Melbourne

Melissa Nelson

3 weeks ago

“My air conditioning stopped working, and Sheldon was on the scene immediately. Further inspection of my system showed that inappropriate work had been done previously and has led to more damage. I have learned a lot about AC units and how they work in a short amount of time, but, considering the cost of repairs and the age of the system, I feel confident in choosing One Hour Air for a new system. A huge shout out to Sheldon and Bryan for their professional service and outstanding knowledge; that ultimately led to my decision of accepting this company wholeheartedly.”

Caleb C

2 months ago

“Bryan Hamann was a great salesman and extremely helpful and knowledgeable. We had a few people come look at our AC and he was so much more helpful than anyone else we dealt with and I will be referring him to anyone who needs AC work done.”

Christina Principe

a month ago

“We have been customers of One Hour Air for years. The company has been through some changes. Despite those changes in ownership we have found that their technicians are consistently friendly, patient, knowledgeable, and do follow up. During our most recent visit we had to replace the unit. Sheldon was so helpful and patient as he explained the pros and cons of our options and they were here doing the work just a couple of days later. The team was efficient and cleaned up well after each day of work. On the last day, Andrew and Carlos completed checking the ductwork, replacing the vents, and installing the insulation we'd also requested. What impressed most is, although it was late in the day, they took the time to walk us through the system, answer our questions, and make some little adjustments here and there that we requested for presentation's sake. We appreciate Sheldon who took the time to follow up the next week to check the work, answer some more of our questions, and update us on the status of our air filters. As a whole, technicians communicate very well from their anticipated arrival time, to the actual work, then the debrief of what was done. We have found that they work to standard despite the time. For customers who are more computer savvy, they are increasing their use of electronic contracts to include a virtual notary, same-day approval for loans (with decent rates), and the permitting of the work. My only recommendation to the company is to keep in mind that not everyone is technologically savvy and it may be helpful to have administrative staff available to provide guidance. Also, keep in mind that in these times of e-mail and telephone scams it would be very helpful to know to expect e-mails and what to expect of the links. Overall, we have been customers of One-Hour Air for years and expect to continue with them. We really appreciate the team and feel so much better about the air quality in our home. :)”

Christina Lawson

a month ago

“Brian from One Hour Air was thorough, knowledgeable, and very straightforward. He explained everything clearly, didn’t try to upsell me, and took the time to answer my questions. I felt comfortable throughout the visit and now have real peace of mind about my system. Highly recommend.”