What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

One Hour Heating & Air Conditioning® of Potsdam

4.9

(253 reviews)

Heating & Air Conditioning

Services By One Hour

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HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Potsdam, NY

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgeable

4.9

(253 reviews)

Connie Plante

04-11-2025

“Came as soon as he could. He was very courteous and understanding. Was very pleased with my service.”

Marta K-J

03-24-2025

“We recently purchased a foreclosed home and could not get our furnace started. We called on the weekend and had Chuck to the house within a half an hour. He diagnosed and repaired the furnace within the hour. Thank you for your help!”

Karen Dumas

03-18-2025

“Very knowledgeable!!”

Sandra Denney

02-04-2025

“Very nice and pleasant person. Did a wonderful job fixing my problem. Very greatful for such a knowledgeable person. I feel very confident in his abilities. He told me things I didn't know about the furnace and my propane set-up. Which are going to be very helpful in the future. Thank you very much. Sincerely, Sandi Denney”

Jeff Bunstone

01-28-2025

“Tech got there promptly. Called to let me know he was on his way. Got my furnace back working.”

Christopher Shattuck

01-21-2025

“Fast and efficient service. Pricey for emergency service, but worth it when you're facing freezing your pipes, pets and family. God Bless these service people that not only show up any hour in horrible conditions to keep you warm. P.S. Chuck did a great job!”

Steve Parker

01-21-2025

“Amazing customer service. I had to call during "off" hours. Kevin was quick to reply and was on site very quickly. Even though our furnace failure cut into what I assume would be his normal time off, he was pleasant, professional, and helpful. Can't thank these guys enough.”

Rebbeca Jones

12-11-2024

“Excellent service. Very quick response.”

Donna Hall

12-10-2024

“Kevin was friendly and professional. Answered all my questions about my furnace.”

Shannon Fyr

12-07-2024

“Been a long time customer. They’ve come to my house and my business many times over the decades. Just got a very informative call-back on a Saturday afternoon which resulted in them *not needing to come do work and I can easily do it myself. Honest, good advice that truly helped and no sales pitch or mandatory weekend emergency charge to come on site. I so appreciate the honest help. THANK YOU Beonson’s! It was a simple thermostat fix that would have (rightfully) cost hundreds for a weekend emergency call.”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we’re an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.