A/C went out on Saturday afternoon, we called for service and Calvin Jones came by early Sunday afternoon. What a pleasure he was to deal with! He was professional, knowledgeable, and very friendly! The problem however was a breaker had been inadvertently shut off, which was an error on our part. It happened when we were trying to figure out what was wrong, before Calvin came by. This is my second unit from One Hour, replaced after 10 years from the previous one. We will always be One Hour’s customers, a great company and staff! They Never disappoint!,
I highly recommend One Hour Heating and Air. They are terrific from the office support team of Andrea and Deon to the Field support team of Peter. Andrea and Deon provided information on the different services and setup the appointment. Peter was on time and able to diagnosis the issue in 5 minutes. Peter was able to make a partial repair so the unit was usable and was able to offer a permanent solution in the time to get a part ordered. This is a team of highly professional people who are experts in what they do. Thank you!
Calvin was professional and extremely friendly. Customer service at its finest.
Peter was helpful, knowledgeable, friendly, and found out the problem quickly. We discussed options, and I decided to replace my 11 year old system.
Calvin Jones was very professional. He explained everything he did in detail. He explained my options. And BEST of all, he was able to get me some heat on a very cold day. The unit needs a part replaced,but hopefully what he did will keep the unit operating until the part is available.
What a great experience! Thank you! We were told to expect a 5:00 appointment and received an update that our repair tech would be arriving early. Peter is very knowledgeable, courteous and goes the extra mile. You have a repeat customer (if we need one), One Hour Heating and Air Conditioning!
Allen deserves a 5 star review. He is the best!!! We are always satisfied with the wonderful service that Allen provides. He is courteous, punctual, very efficient, and so knowledgeable. When Allen arrives, we are guaranteed that the job will be done accurately and complete the first time.
Mr. Bud Jacobs is very personable, professional, and efficient. He has provided services for us previously and each time we have been extremely pleased. He's great at explaining and addressing our issues and all of his work is done in a timely manner. Should we need services in the future or should anyone we know require any services, he is certainly the person we would recommend. Keep up the good work, Mr. Jacobs!
Peter was right on time - very kind, friendly and worked very efficiently. Reported on the system, checked everything outside and inside and gave us a clean bill of health. Thanks for a great experience with an extremely well mannered and helpful gentleman.
I want to express my satisfaction regarding Calvin Jones. He has serviced our heating and cooling system over many years and no problems occurred with the exception of this summer, when the AC cooling unit was semi-functional. I requested service, and Calvin arrived and within 3 to 5 minutes, his knowledge of the system was noted, and the problem cleared. If asked by neighbors, I have recommended One Hour.
- Stephen StastnyHephzibah, GA
Mr. Jones arrived earlier than I had anticipated, which means I didn't have to wait all day (yay!) He worked quickly and efficiently to get my heating system working again. He even took time out to explain what the issue was and what steps he was going to take to ensure that the problem was solved. Mr. Jones is the absolute best and I'm glad this company was available at such short notice. Keep up the good work!!
- DEJANETTE KingHephzibah, GA
Spencer was very professional. He explained everything he did in detail. He explained my options. He even took time out to explain what the issue(s) was and what steps he was going to take to ensure that the problem was solved. Spencer was right on time - very kind, friendly and worked very efficiently. Thanks for a great experience with an extremely well mannered and helpful gentleman.