Always On Time
Graniteville, SC HVAC Services
One Hour Heating & Air Conditioning® Serving Graniteville, SC
4.81
I wanted to leave a review for John because his customer service has been absolutely outstanding. My AC unit is currently experiencing some issues, and while we are currently waiting for a couple of parts to be shipped and installed to completely wrap up the repair, John has already made this a seamless experience. From the moment he arrived, he was incredibly professional, courteous, and respectful. What I appreciated most was his patience with all of my questions. I had a ton of concerns about what was wrong with the system, and John took the time to explain the entire situation to me clearly, breaking down exactly what the broken parts do and why they need to be replaced. It is rare to find a technician who takes the time to educate the customer rather than rushing to the next job. He has been incredibly helpful so far, and based on this initial visit, I have total confidence in his work! Avery Blondell who came out to install the parts that I needed did a wonderful job also and in the same respect was very courteous, respectful and had patience with all of my questions!!! Both of these young men were wonderful!!!
He did a fine job. Polite, professional, and he gave me choices about some things without being pushy. He answered all of my questions and he showed me what was wrong with certain parts so I would understand. Very good employee! I give him five stars out of five.
One hour will be my number 1 heating and air conditioning option. Ali did a great job by explaining how the air and heat system works. Aside checking for any issues with solutions, I learnt a lot from my appointment. Ali took his time to make sure my system was running great. Thank you.
I think Mario, we did a great job. He’s always so patient and allows the customers to express their feelings. I will always ask for Mario for my check ups on my furnace
Noel was extremely professional, polite and informative. He kept me informed every step of the way. I would recommend his service to anyone! There aren't too many radiators around anymore but as long as Noel is on board - no worries!
Madison R. did an outstanding job with my cooling system. She demonstrated exceptional expertise and a strong work ethic, going above and beyond to ensure the issue was resolved. Her impressive skills and respectful demeanor made a great impression on me. I feel fortunate to have had her expertise in repairing my air conditioning.
Kevin showed up Friday evening just a short time after I called. He was friendly, knowledgeable, and wasn’t trying to sell me something I didn’t need. The process was fairly quick and services worked. I will be using them again.
On what was the hottest day in recorded history, our AC went out. Of course, it was a Saturday afternoon. We called and got a Sunday morning appt. Slight upcharge for the weekend service, but they came/disgnosed/fixed in an hour or so. Cold air started blowing immediately. Great work. Great communication and service. Will absolutely use for any future hvac issues.
Jimmy was absolutely amazing! He came out and fixed our AC at midnight, which we were incredibly grateful for, especially with young kids. He was professional, worked quickly, and clearly explained what the issue was and how he fixed it. We truly appreciate his dedication and excellent customer service. We would absolutely use Jimmy again and highly recommend him to anyone!
Johnny was professional and incredibly knowledgeable. Called the company at 745 am and had the issue fixed and enjoying my cool ac by 930am same day! Highly recommend this company and Johnny was awesome!
Expert Tips
Learn From Our HVAC Experts
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
Enter a zip code to get started
