Brody called to advise me of approximate arrival time, showed up and checked all units, inside and out. Very efficient, addressing my concerns. I really appreciated the time he took to explain things to me and showed me a pic to understand the aging condition of my 10 yr old system. He was very thorough. I've always felt comfortable and valued as a client since using One Hour, more than 10 years! Thanks Brody and One Hour!
Sean was great, and fast. He came in and within an hour he had the problem diagnosed. He was very friendly and helpful. The problem was a fried thermostat but he did a thorough check of everything. He gave me options in selecting a new thermostat and I picked what fit my budget along with using the information he provided me. He was here and gone and had everything tidied up and back together. He even showed us how to use our new thermostat, set it for us, and answered our questions. He was really wonderful and very knowledgeable.
Danny and Mitch arrived on time in clean pressed uniforms. They were professional, courteous, and took pride in their work. They wore protective covering over their boots when entering the house. The maintenance was thorough and they even disassembled the exterior unit, climbed inside and cleaned it completely! They provided the best customer service I've seen in a long time. Thank you One Hour Air Conditioning & Heating
Great experience with One Hour Air Conditioning & Heating. They installed our upgraded system, and their team has been excellent with follow-up support. Zach recently came out and clearly explained how to operate the auxiliary heating, and Jimmy has helped us twice with auxiliary heat notifications — all at no charge. Both were professional, courteous, and punctual. It’s clear they stand behind their work and take the time to ensure customers understand their system. Highly recommended.
Anthony has a GREAT attitude. He is a PR person for your company as well as a smart technician. He makes you feel like you're in good hands with "Allstate." This guy is not only technically competent, he is personable and sets a good, responsible example for One Hour Air Conditioning & Heating. We had worked with him in December, and he didn't forget that we were working on another matter then. We've had some personal challenges in our household this past year, but Anthony was understanding of that. We can't say enough about his competence and feedback to us on the health of our HVAC system. He inspires confidence in One Hour Air Conditioning & Heating. In the Air Force, we selected these exemplary troops for awards and recruiting duty. You've got a stellar employee in Anthony who inspires loyalty and confidence in his skills and your company. Makes us want to see him four times per year rather than the two times in our contract! PROMOTE him!
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
Book online with us 24/7
Learn about our financing options!