We Have a Reputation
For Being Punctual, Friendly and Knowledgable
William Frazee
6 months ago
“Chris, Brandon and Alex Thanks for y'all's prompt clean and professional job. They did a wonderful job. The house was 12° cooler before they even got done loading up the old unit. They explained everything and answered any questions I had. I can't say enough about how great of a job these young men did .. I will recommend to anyone in need. Thanks for everything The Frazee family”
Sushmita Shankar
3 weeks ago
“They were very prompt in replying back and were willing to come out the next day after the snow and bad weather and troubleshoot my heating system that had stopped working. Noah the technician was very knowledgeable and made sure all was working appropriately before he left. Which was like 4 hrs later. Reliable company. Would recommend them for sure!”
Paulette Staffey
5 months ago
“We purchased a 105 yr. Old house. The heater motor was held up with a brick. The A/C unit had a toothpick holding the contact open, so it ran non-stop. I called Pass One Hour Heating and Air Conditioning to get an estimate on Monday. On Tuesday Ricky came to look over our heater and a/c. After speaking to him, we realized he knew what he was talking about. My husband recently retired as a Master Electrician and in the A/C & Heating industry for 30 yrs. Ricky made sure we got exactly what we asked for and wanted. We agreed on a 60k BTU Heater and a 2.5 ton A/C Unit. On the following Monday at 8:30a.m. A crew of 4 showed up. Chris and Jacob and the two apprentices were clean cut, polite and even personable. They worked consistently to get that old dinosaur out and get the New Heater in. The whole while the guy outside installed the A/C unit. The whole crew constantly picked up all debris and old parts. By the time they were done at 3:30 p.m. the place was clean, even out in the yard at the a/c unit. All picked up. They were the most courteous and professional men that we have dealt with here in West Frankfort. We highly recommend Pass One Hour Heating and Air Conditioning. They weren't the cheapest. But by far the Best. 5 Stars all the way. Thank you Mr. & Mrs Staffey”
Nick Ori
2 weeks ago
“Pass One Hour were all very courteous and knowledgeable. Helped in deciding what options I had, and was able to make a decision without being pushed or misled. Thank you to all who came to my house, for helping this to be a happy transition. And thanks to the rest of you at PAs One Hour as well. Appreciate you all… Thank you 😊”
Bunny Hofer
3 months ago
“As a widow of a Disabled Marine Veteran, I have been overwhelmed with various tasks to handle, when My HVAC unit was acting up just ahead of a cold snap, I was terrified! Many companies do not service the remote area That I reside in. My call to Pass One Hour, was undoubtedly the best decision, Instead of having to wait days with the impending freeze that was soon to take hold...The friendly Professional Assistant, told me she could have someone out the next day.Theo , the Professional Technician, immediately addressed the problems and took time, care, and expertise, to make SURE everything was repaired and to my satisfaction. The prices were so fair and reasonable, I will ALWAYS call Pass One Hour! Thanks so much!”
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.