I called this company and it's true, the technician Justin was here in like 20 minutes. Justin the technician was absolutely great. He is friendly, professional and has excellent customer service. He answered all our questions, and is very articulate and knowledgeable. He diagnosed and fix our central air-conditioning unit quickly and efficiently. It had built up gunk in the water reservoir and also some of the pipes where the water should be flowing, he cleaned out everything and suggested a filter to help prevent this from happening again. We bought one from him. ( at a very reasonable price). I will be using this company from now on. I highly recommend them. The customer service lady was also very friendly and helpful. Best prices and Excellent service overall... Thank you, Sincerely, Daphne E True (Montanye)
The scheduling and communication involved with our first service was flawless. We recieved a text before the service appt. with the technician's picture. Justin arrived shortly thereafter to address the pilot light not lighting on our 34 y/o furnace. He was very pleasant and professional. After Justin's attempts at resolving the issue, his evaluation of the issues involved and taking into consideration the age of the system, it was obvious we needed a new furnace. Justin guided us through the process of getting a quote, completed the paperwork and scheduled the installation for the next day. Justin took care of everything for us and waved the service call. We are very satisfied with the services Justin provided and feel confident in the decision made to purchase a new furnace "WITHOUT" a pilot light!!
I genuinely enjoy working with One Hour Heating. From the moment I contacted them, they have been incredibly responsive and knowledgeable. Kavan, in particular, is a professional and well-informed individual who has been instrumental in assisting us with the repair of our furnace. The entire team is truly exceptional.
Derek was great he fixed a problem that another A/C company created. They hooked something up incorrectly. Derek fixed it and now my A/C unit sounds so quiet and it's running great!
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