“Super fast response and I had an appointment the very next day. Derek was awesome!!! He fixed my AC in less than an hour. He took readings and brought them in to explain to me what they meant. He was thorough, polite and professional. I will be using them from now on and I highly recommend them. They do their job and they do not throw a huge bill at you. Thank you Derek, keep up the excellent work”

Joanna Maestas

2 weeks ago

“Once I was able to get through all the phone calls, the service was fantastic. I dropped my rating by one star because it was very difficult to contact the right One-Hour who installed my unit. The number at the top of my contract is for a location in Kingman. I went through about 5 phone numbers and finally got Joe at the Westside One-Hour who got me in contact with the location who installed my unit. (He was amazing btw!! He told me he'd make sure I was taken care of one way or another!) I did finally make contact with my installers and they sent Reuben out the same evening. He was great and checked every single detail. My unit is less than a year old and started making an unusual buzzing noise? Of course, it was no longer doing it by the time Reuben got here, but he went through and checked the whole thing. The service is really great, truly. They just need to fix the phones and use more real people instead of AI answering services.”

Jennifer Chesebrough

a month ago

“Mathew was our tech and he was great. Very professional and friendly. Quickly identified the concern we had, offered suggestions. AC was working fine. Will ask for Mathew nest time.”

Don Brazie

a month ago