Noah was great. Very personable and knowledgeable and took the time to explain all to me. He stayed and actually spoke with my home warranty company to give all the information needed to setup repair. Definitely an asset for your company. Would recommend to anyone.
The scheduling and communication involved with our first service was flawless. We recieved a text before the service appt. with the technician's picture. Justin arrived shortly thereafter to address the pilot light not lighting on our 34 y/o furnace. He was very pleasant and professional. After Justin's attempts at resolving the issue, his evaluation of the issues involved and taking into consideration the age of the system, it was obvious we needed a new furnace. Justin guided us through the process of getting a quote, completed the paperwork and scheduled the installation for the next day. Justin took care of everything for us and waved the service call. We are very satisfied with the services Justin provided and feel confident in the decision made to purchase a new furnace "WITHOUT" a pilot light!!
Incredibly polite, respectful, and fair. Kept us updated as our visit approached. Let us know when the tech woupd he headed our way. Called upon arrival. We know we need a new unit, but we weren't pressured into an upsell. They fixed us up for $200 so we can keep using our old unit for now and plan ahead for the expense. No games, no deciet, showed up photos of the unit we have and exactly what's wrong. Gave us a quote for if we'd rather fix everything wrong with our existing unit, too. All around a great experience.
Are technician today was Dustin for air conditioning service. He went above and beyond to make sure everything was properly serviced and took the time to explain everything to us. He washed are unit and left it looking like new. He provided an outstanding customer service. I highly recommend the business and him as a technician for all your air conditioning needs. Dustin, thank you very much. Excellent technician.
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