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The crew of three arrived on time, introduced themselves. Jesus explained what was going to happen and about how long an install typically takes to finish a furnace and AC install, asked if I had any questions. Jesus, Tyler and Josh went to work immediately. I have nothing but great things to say about how respectful they were to my home, how professional each of them were. They got finished in a really good time. They cleaned up everything. To be honest I couldn't tell they had even been here. Jesus explained what type of furnace and AC was installed. I was given the whole breakdown the day prior by Chad who came out for my estimate. His explanation was perfect so I already knew what was going to happen. I have been through 4 winters in this home and up until 2/27/26 my downstairs living space has never had heat, has never been warm. I am here to say that not only is my lower level warm it is actually hot. I am more than happy with my new system. The crew took good care of me. They all represented One Hour Heating & Air Conditioning very very well. Good job fellas! Now I can't wait to try out my new AC this summer!!!!
Richard is the best employee I have ever encountered. He is a true gentleman—extremely respectful, knowledgeable, and professional. He takes the time to explain everything clearly and genuinely enjoys sharing his expertise. It’s obvious that he knows his work inside and out, and his positive attitude makes the entire experience exceptional. Thank you for having such an outstanding team member.
Orlando was the ultimate professional and very informative. He thoroughly checked my heating and air-conditioning unit and was very kind in showing me exactly what was going on. He was excellent and I would prefer him to do any of my future calls for this residence.
Our heating went out right before the coldest week of the year, and we called late at night and One Hour was out the next morning for evaluation and repair. While it was unfortunate our system ended up being over 20 years old and needed replacement, the representative from One Hour explained multiple options and was never pushy to what decision we should make. He was very informative, answered all of our questions with zero pressure and was very friendly. The very next day other individuals arrived right at the time that was estimated to complete the new install. The people that came worked efficiently, quietly, and did a thorough installation. Our new system looks great, and the team stayed to talk us through all the features we needed to know. Overall, I’m very impressed with this company and service. Needing to get this type of equipment replaced is not fun, but they made it as painless as possible. Thank you!
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Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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