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One Hour Heating & Air Conditioning® of Naperville

(98 Reviews)

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Peter Jones Profile Image

Peter Jones

(2 weeks ago)

"This company installed a new furnace after my old one had died. The technicians were great and our HVAC is running well. However, everything after that has not gone well. I was promised paperwork (invoice, warranty, etc.) on the day the furnace was installed but I did not receive any. Instead I was informed that I would receive it the following day through email. My credit card was charged the next day, but no email or further communication of any kind. I called a week later about this and finally received an email of the invoice, but I still have no information about the warranty that was promised. They also charged me a 3% credit card processing fee that they did not inform me of prior. Update: My above issues with the paperwork/documentation were resolved about a week after the installation. As a result, I changed my rating from 2 stars to 4 stars. The technician, Zo, did a great job but the clerical side was the problem."

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Carole Koch

(10 months ago)

"One Hour responded very quickly (within minutes) of my emergency call when my AC went out (on a hot day, of course). Technician Paul arrived within the time frame promised. He was very polite and personable. He explained everything he was going to do and why. The problem turned out to be the thermostat, but he checked the whole system. I was given many options so I could choose what best suited my needs. His work was tidy and efficient. I am very satisfied with the service provided."

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Wajji Rizvi

(8 months ago)

"Paul and his partner were truly exceptional. They seamlessly replaced my furnace with a high level of professionalism. Upon their arrival, they took the time to explain their process and estimated the duration of the job, which they completed on schedule. What set them apart was their commitment to cleanliness, as they brought their own supplies to ensure a thorough cleanup once the work was finished. Their efficiency and dedication to their craft were truly commendable. Post-installation, they patiently walked me through the warranty details and provided a comprehensive overview of the new furnace. I wholeheartedly endorse this company and will undoubtedly reach out to them for any future projects. Their service was top-notch and left me thoroughly impressed."

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MKR Group P

(6 months ago)

"I recently called this company for boiler replacement, but their technician recommended a cost-effective repair option considering our financial situation. Their expertise in heating, cooling, and boiler services is commendable. I highly recommend them – truly one of the best in the business!"