We called to get a second opinion on our unit. One Hour actually called us back and asked if we'd like to make an appointment, with no charge for a second opinion. We had previously had work done that cost us over $600 with another company. Seth came out within a couple of hours of us calling and he was so helpful! He inspected our whole unit, took out the parts we needed and then he walked us through why we would need them and what they were for. He also took many pictures/videos of what he saw so he could explain better, which we appreciated because we don't know anything about these things! He was great. I am so glad we decided to go with this company. Give Seth a raise!!!! He was AMAZING.