Kind, thorough and responsive! Thank yoU!
Annual tune up on our heat pump. Tech (I think it was Matthew with two t's, they have two guys with the same name which is funny) was thorough, took photos of the coils before and after cleaning, flagged that one of our filters had been installed backwards by whoever serviced it last year. Didn't try to sell me anything I didn't need. Will be using them again next spring for the AC side.
Mathew the Operations Manager and Matt the Technician were a dynamic team. They provided a phenomenal level of service. They were professional and performed the maintenance and repairs fast. Same day service blew me away! I plan to have them perform all of the annual maintenance moving forward. They answered all my questions, I highly recommend this company.
Can’t say enough nice things about this company! Very accommodating and efficient with scheduling. Clear communication and follow up. Prompt arrival. Thorough servicing with detailed documentation and explanation. Easy billing/payment system. End to end seamless process with a very honest and friendly team. I will definitely continue to use them.
We were very impressed with the professionalism of this new company. They not only were able to identify the problem with our air conditioner right away, but solved it in the most efficient and seamless way. We had been dealing with the draining problem of our unit for a long time and been frustrated with expensive work that did not solve the problem. Dealing with the One Hour company was a breath of fresh air and we do not hesitate to highly recommend it.
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