Giving Homeowners Extra Protection for Your Home’s Comfort

Mathew the Operations Manager and Matt the Technician were a dynamic team. They provided a phenomenal level of service. They were professional and performed the maintenance and repairs fast. Same day service blew me away! I plan to have them perform all of the annual maintenance moving forward. They answered all my questions, I highly recommend this company.

Can’t say enough nice things about this company! Very accommodating and efficient with scheduling. Clear communication and follow up. Prompt arrival. Thorough servicing with detailed documentation and explanation. Easy billing/payment system. End to end seamless process with a very honest and friendly team. I will definitely continue to use them.

We were very impressed with the professionalism of this new company. They not only were able to identify the problem with our air conditioner right away, but solved it in the most efficient and seamless way. We had been dealing with the draining problem of our unit for a long time and been frustrated with expensive work that did not solve the problem. Dealing with the One Hour company was a breath of fresh air and we do not hesitate to highly recommend it.

Update: After posting my original review, the owner Alex reached out personally and issued a refund that accounted for the high pricing and inconvenience of the experience, without being pressed for that amount. He also shared that he is actively working with the national franchise pricing model to bring rates in line with the local Seattle market. I appreciate the owner's customer service and professionalism. Original experience: The technician was professional and correctly diagnosed a failed contactor in my outdoor unit that was triggering a Nest thermostat error. The repair took two days due to a parts miscommunication, and the job was billed as a single flat-rate line item of $493 with no parts/labor breakdown, significantly above what an independent HVAC company would typically charge for the same repair. Bottom line: the initial experience had real rough edges, but Alex handled the follow-up with honesty and professionalism. Given the experience as a whole, I'd work with One Hour again.

We had central AC added to our home 5 years ago. We decided to get an AC and furnace tune up before the summer. Matt, the technician from One Hour Heating and Air, was on time and polite. He pointed out that our furnace filter had not been changed since 2022. Big oversight by me. Matt explained how the air flows through the furnace and the direction the filter needs to be placed. I marked with a sharpie on the furnace an arrow so I would remember next time. Good piece of mind. Positive experience.