Reviews

We called late on a Friday night after our furnace stopped working. Mike Herran came out within an hour and got us up and running. We were incredibly impressed by his professionalism and the very reasonable price for calling them so late on a Friday. Will continue to use him for all of our HVAC needs!

Nice guys. Listened to what I needed and my concerns, worked quickly. Thanks!

- Kevin & Sandy B.

We have used this company for a number of years and are never disappointed with their professionalism, promptness and work. Our entire family uses them for their own homes.

Our furnace surge protector melted and short circuited the furnace. Of course it broke on Sunday night. I called one hour heating and they came and fixed the furnace. I'm very grateful to Jeff our repairman who was able to fix the problem.

Jose analyzed the problem quickly and explained what needed to be done.

- Susan H.

Gerald did a great job! I'm happy with the service I received and hope to make some more system upgrades in the future based on his recommendations.

- Mike L.

Gerald was patient and listened to my challenges with the heating. Turns out it was the perfect storm of several missteps, one he could fix, the others were things I needed to do to improve the heat flow. In the end, everything is working and my home is again toasty warm. Thanks Gerald!!

- Connie K.

This isn't Gerald's first call with us and hopefully not the last! He is one of the friendliest people and still totally professional in performing his job.

- Gage & Peggy M.

Jared was thoughtful of our home. Worked very hard and did a great job!

My technician was fabulous! He arrived on time, evaluated my situation promptly and returned to fix the problem and explain everything to me thoroughly and professionally. My experience was so much better than with the previous company I was using. He deserves a 10!

- Mary G.

We had our furnace cleaned a couple of weeks ago which revealed a problem with the blower motor. The problem was explained and it was decided it should be replaced. They ordered the parts and got back to me quickly to do the repair. They always call the night before to remind and confirm the appointment and then call again to state the tech is on their way. Piyush came to perform the repair and updated me along the way and answered any questions I had when the work was complete. Everyone we have worked with, from the office staff to the technicians, is friendly, professional and patient. Will continue to call on this business for our HVAC needs.

Always professional and thorough. Never a complaint with their service. Gerald was no exception today.

Worker was friendly informative and wore all the proper protection.

We were so happy that Mike was able to get us up and running so quickly and for such a reasonable price. We will continue to request him when we call for service in the future. Can't tell you how great it is to get good service like this.

- Bill & Suzanne S.

Piyush did an excellent job!

- Nicholos H.

Gerald was patient and listened to my challenges with the heating. Turns out it was the perfect storm of several missteps, one he could fix, the others were things I needed to do to improve the heat flow. In the end, everything is working and my home is again toasty warm. Thanks Gerald!!

- Connie K.

This isn't Gerald's first call with us and hopefully not the last! He is one of the friendliest people and still totally professional in performing his job.

- Gage & Peggy M.

Jared was thoughtful of our home. Worked very hard and did a great job!

My technician was fabulous! He arrived on time, evaluated my situation promptly and returned to fix the problem and explain everything to me thoroughly and professionally. My experience was so much better than with the previous company I was using. He deserves a 10!

- Mary G.

Mr. Brownstein was quite professional. I was impressed that he took the time to examine the particulars of my home, noting the air circulation, and exploring any concerns I had. Next, he did a thorough examination of the furnace and when completed, took the time to let me know the status of the equipment and offer some worthwhile alternatives I could consider. I am quite pleased with his work and consider him an excellent ambassador for One Hour. Thank you.

- Donald S.

Excellent service from quote through installation. Great team, professional, and on time work was done as quoted, no surprises or add-on's .

Mike is amazing at what he does! He came in and admitted within minutes there'd be no way to do a full repair right there and then (we called after hours) but he'd try and get it running so we could get through the night. Dude worked his magic and the next we knew we had heating until we could get a full repair done. Amazing. 5 stars.

Mike was wonderful! Checked everything thoroughly, answered all of my questions and set up an appointment next day! Thank you for your knowledge and kindness Mike!

- Elizabeth P.

Jeff got right to work and figured out my problem in record time. My heat was back on in 45 minutes. He was friendly, but professional. Great job, great guy.

- Arlene K.

Company got us someone out to us quickly. Jose was amazing and was able to find the root cause of the issue and fix it.
Sign up for that maintenance program!!!

We had our A/C tuned up by One Hour Heating and Cooling and Jose was our technician. Jose was professional, courteous, friendly and protective of our property. He performed the cleaning in a reasonable amount of time and explained clearly an issue with one of the parts and the cost of replacing or cleaning it. He was not pushy at all and gave me all of the information so that I could make an informed decision. I will continue to use One Hour Heating and Air Conditioning for service of my furnace and A/C.

Gerald was very knowledgeable and did a great job.

- George & Cathy O.

He did a great job in explaining what he was going to do and also explained everything that was needed to be done & emailed his recommendations.

- David E.

I was very happy with both service people l saw. They explained things including prices clearly. The one who did the repairs again was polite, knowledgeable and efficient. Also Rose, the person l first had contact with was pleasant and clearly stated my options for service. So all in all, my heating disaster was handled very much to my satisfaction.

- Jo H.

Always professional and thorough. Never a complaint with their service. Gerald was no exception today.

Jeff was terrific. A pleasure to have him take care of the furnace. Thanks

- Roger N.

Our AC had stopped working. One Hour was called & came out same day. They evaluated & repaired the problem after informing us of our options. We have been satisfied customers for over 15 years!

Mike was amazing. Not only did he come out within an hour of our call, he took the time to troubleshoot and review everything with us so we could see what he did so we know what to do in the future. We have never lived in a state where we needed a furnace, so this was all new to us. He was so kind and thorough, making sure we understood everything. I could not have got a better technician to come out. Thank you so much Mike.

Awesome. Efficient, knowledgeable, friendly.

- Marti D.

Very professional and knowledgeable.

- Dan L.

Mike was polite and efficient. I would recommend him to anyone!

- Roger P.

Arrived promptly and answered all my questions. Completed the job within a minute of his estimate. Programmed the thermostat for me. Both men did a good job.

- Kent K.

Mike did a nice job. Quick and efficient and was thorough in his explanations

- Brian P.

Jeff was great. Responsive, professional, and very helpful.

- Ron L.

Jose was very clean and professional. Found the problem quickly and resolved issue. Heat back on! Highly recommend Jose

- Vince & Carrie M.

Mike is wonderful. He knows what he's doing and is really personable. I was glad he was my tech.

- Jennifer K.

Mike was amazing. I advised the furnace issues to him. I felt he listened carefully to me. Mike serviced my furnace and made the necessary repairs. Thank you Mike.

- Sandra W.

Jeff was super friendly and very knowledgeable. Was explaining the whole process as he was doing the work.

- Pedro Z.

Jose was great to have as our service person. We didn't have heat and came out the same evening. He found the problem and repaired it and explained to me what the issue was. I would highly recommend Jose and One Hour Heating and Air Conditioning. Thanks for the great service.

Gerald was very personable, informative and meticulous! You can send him back to me when my AC annual is due! Thank you!

- Karen F.

New install furnace, humidifier, and thermostat. Excellent workmanship. Experienced and courteous.

- Jessie J.

Jeff was great and addressed our furnace issues right away. Problem solved! He was great!

- Tarina W.

Arrived promptly. Gave me various options for a long-term solution.

- Kent K.

Adrian was excellent. He is very knowledgable and he was on time. He is also very friendly.

- Sandra M.

Mike did a great job and had all of the tools with him. Did not need to go back out to the truck for anything. On time and was done quickly

- Tom K.

Excellent communication and outstanding service. Extremely efficient and friendly. Thank you!!

Gerald arrived when he said he would and was extremely informative and very professional. It was an absolute pleasure conducting business with him. He explained the process as he went along and was open for any and all questions. I would definitely his service again.

Received great value and service. The techs are always very knowledgeable and professional.

Mike was wonderful. He was courteous, helpful, and friendly. He even went out of his way to help me out by replacing a light bulb in my hallway and changing the batteries in my thermostat. I would highly recommend him to anyone.

- Susan A.

Jeff is Great, GREAT JOB everything working and we got on the service plan. I like your company very good job thanks to Jeff and Tina .

- Joseph B.

Professional, knowledgeable. Always so helpful. Jose alerted me to a non-HVAC plumbing problem he saw.

Mr. Jose Gallardo did an excellent job with clarifying my heater issue and relayed helpful information for future care, great job! Thank You!

Gerald Pitts was professional, thorough, and friendly. He convinced me to sign up for One Hour Heating's annual furnace and AC check up program which will save me money in the long run. I will request that Gerald perform the maintenance check on my air conditioner in the spring. One Hour Heating is an excellent company. I've been a customer for many years.

Gerald was knowledgeable, professional and friendly. I look forward to working with him again in the future

- Arpan S.

Great job with the furnace and a pleasure to be around

- Mark R.

I am always satisfied with One Hour's service and the tech's professionalism and skills.

- Mike S.

Jeff was really great! He was very thorough, took his time and asked pertinent questions regarding the furnace and its performance. I was very satisfied.

Thank you Jose! Great job of explaining everything and the work that you did was perfect.

- Frank H.

Gerald does an excellent job every time he comes to provide service. He works steadily until everything is done and explains clearly what we need to know about our equipment. He is also a pleasure to have at the house! He is knowledgeable, and very polite and professional.

Great efficient senior technician. Give him a raise! Employees like Adrian are few and far between nowadays.

- Ernest T.

Rose, on the phone, and Mike, the technician were both fantastic and very professional. The service was same day, the pricing not bad considering same day on a Saturday. Mike truly went the extra mile for us. Explaining and double checking everything. We really appreciate it!

Super friendly, quickly diagnosed and resolved the issue to get us back up and running

- Jason H.

Gerald Pitts is very professional and friendly. He performed a complete check of our furnace and was very efficient. As always we are satisfied with One Hour services.

- Bruce & Angie P.

Gerald was very professional and checked everything carefully. We were very happy with his service.

- Joe H.

Piyush Was very professional and friendly. You should be proud of having him on your team at One Hour. I've been with you guys for many many years and it's always a pleasure. Thank you!

- Char F.

Your guys are all the best. Super professional, courteous, and kind. They make the customer happy every time.

- Barbara B.

Gerald is great. Professional, efficient, and friendly. He answered all my questions. Gerald is a pleasure to deal with. Feel free to send him back in the Spring. Thanks again!

- Kathy D.

Gerald Pitts was a great problem solver and resolved the issue I had with my heating system! I have had Gerald in the past and have always been impressed with his knowledge and determination to make sure my HVAC is working properly! I would highly recommend Gerald and One Hour Heating!

- Kathleen C.

Everyone at One Hour has been just the nicest, professional, and responsive folks. My technician, Adrian, is knowledgeable, thorough, and just plain nice, as is everybody at One Hour. Rose is a gem! My sincere thanks to each and every one of them.

- Adrienne R.

Courteous, knowledgeable, and on time. Two thumbs up!

- Helen J.

Jose is always prompt, courteous, knowledgeable and thorough.

- Siegfried S.

Adrian was very professional and answered all my questions!

- Leon & Diane G.

Jeff really gave the furnace a good checkup!

- Noreen L.

Joe was very professional and thorough. He did a great clean up job after installing a new furnace and AC.

- Dave H.

Mike was helpful and informative. He was able to answer any questions and concerns that I had.

- Kathy Y.

Great job, Lloyd, and thanks for finding what could have been a bigger problem come winter. One Hour, please be sure to allay my thanks and appreciation to Lloyd

- Rose M.

Very nice, polite, friendly, professional. Very covid attentive. It was a pleasure having them in the house to do the work!

- Sheryl C.

You are easy to work with. Made an appointment that fit my schedule. The technician Adrian came right on time. Adrian worked quietly and efficiently. He answered all my questions. He took care of every single issue that I had and left my basement as clean as he found it.

- Virgil & Nancy F.

Used them for 21 years, excellent service great customer service, love rose very great tech! They are very knowledgeable would refer them to family and friends

- Ronald K.

Technicians are polite, on time, explain everything and clean up after themselves. We have used One Hour for years.

- Mark C.

Jose was on time, very professional & good with my rather wary dog!

- Lisa K.

Jose was on time, very professional & good with my rather wary dog!

- Lisa K.

Adrian was great! Fast, thoughtful, and super helpful!

- Scott T.

Mike did a great job and your company has always treated me and my family superbly!

- Mark G.

Regular checkup with no problems found. Always good service for the last 27 years. Highly recommended.

- Patrick O.

Gerald was highly professional and competent. He removed accumulated dust from my boiler and it's working great! He also explained the boiler datasheet/assessment and answered my questions.

- Dorothy N.

Great job. Kind, courteous and efficient and explained all about new equipment very well.

- Barbara S.

Adrian was courteous, friendly, & professional. He took the time to show me how to change the filter if I need to. He was patient, & answered all my questions. He was a pleasure to deal with.

- Margaret P.

Joe went above and beyond to install a new HVAC system in my condo! He worked without stopping for a break during the entire day. He was knowledgeable, patient and kind. All the work was done with great skill. Joe was respectful of all the condo rules. I would highly recommend Joe!!!

- Kathleen C.

Will always ask for Jose when we need our furnace and air conditioner ready for the summer and winter.  Again, thank you Jose! Great job!

- Patricia M.

Excellent experience with Gerald. He was very professional and diagnosed the problem with the thermostat quickly. I will highly recommend Gerald and welcome him back to my house for future service visits. 110% pleased.

- Gail G.

We have used Jose a long time as your records should show and every time we have been completely satisfied with his work. He always has been very professional, knowledgeable, and friendly. Hope we will have him for a long time to come.

- Robert & Rosalie L.

Mike was extremely friendly, courteous, and professional. He explained very clearly the measurements he made and the results. I was very impressed with Mike's knowledge. He left things clean and fully operational.

- Jim D.

Jeff explained everything he was doing today, and was very personable and professional. One Hour Heating is always dependable!

- Bob & Linda K.

It was a pleasure to talk to Gerald Pitts about our furnace. He explained everything very well and was honest and knowledgeable about how to prolong the life of my furnace while improving the air quality of the house. I will request him again for our next service! Thanks for your hard work, Gerald!

- Caitriona M.

Jose spent a lot of time and did an outstanding job diagnosing the problem, outlining and explaining the alternatives, and answering our questions. We really appreciate his work.

- Frank & Dorothy C.

Gerald is an excellent technician. This is the second time he has done service at my house. He is professional, skilled, friendly and courteous. A definite "10" in every regard.

- Alex & Terry J.

Your company is the absolute best - from your client service team starting with Rose and all your technicians that I've worked with since becoming a member, especially Lloyd who has completed a couple of my service calls. Always professional, knowledgeable, the quality of service is A+, definitely recommend!

- Melissa C.

I had a super bad experience with Four Seasons. A neighbor recommended One Hour. As bad as my prior experience had been, that's how fabulous this experience was. 180 degrees apart Plus it was a genuine pleasure seeing Jose mentor his assistant.

- Mr. Sonenthal

Excellent job by Mike Herran! I like to watch what is happening as the technicians work. Mike gave a running commentary as he was working. He explained a couple things I don't think I'd been told about my system. Cleanup was complete. Very satisfied.

- Jo Ann H.

Both of the techs were very helpful and responsive. They put down sheeting to protect carpets. Nice team!

- Kristine & Rich

Don is pleasant and knowledgeable. Good to work with.

- Kristine & Rich

Sabino Was very professional very polite let me know everything he was doing very very nice I gave them a 10

- Carmen R.

Tech was professional courteous pleasant and respectful - I appreciate that very much

- Marianne M.

Mike Herran, Service Genius, solved the issue in our home efficiently. He was excellent in explaining the problem and his resolution. Also, a very friendly individual and honest with his work. 5 stars for the company and Mike's service and professionalism. Thank you!

- Eusebio M.

Jose was great. He took the time to show me things about our system that I hadn't seen in the few years that I've lived at the home. Nice guy who provided excellent service.

- Timothy S.

Piyush Rami was very professional and ontime. He explained everything he was doing and was very courteous.

- Carolyn S.

Mike Reichen from One Hour Heating and Air Conditioning of Elk Grove did a great job. Very professional. I had a problem with the blower for the air and the heating. He diagnosed it right away, and saw to it that the right parts were ordered. Thank you!

- Arnold & Suzie

Mike came to do our annual cleaning of our AC, did a great job. Very professional and knowledgeable. We also had another issue and he checked that out for us above the cleaning of the AC. We are very happy with the solution that he presented and the work that he did.

- Alex & Sara C.

Gerald was fantastic. In fact we would like to request that he be our service tech from now on. Very thorough, explained everything and very personable. The best tech we have had with your company!!

- Gail W.

Darius was very knowledgable. He was on time, courteous and friendly. He even took the time to show me a couple of things regarding the furnace and Sensi that I did not know.

- Sandra M.

Jose went above and beyond our expectations in that he saw a problem with the drain holes that we were not aware of and quickly resolved the issue. We would like for him to be our One Hour technician in the future.

- Nicholos H.

Jeff is awesome! He even changed the batteries in my thermostat that I did not know were low. He always goes that extra mile!

- Melody E.

I just can't say enough good about this company. I had 2 previous companies that didn't even provide a quote because the job was complicated. Sending an engineer to my house for the 1st review was just what it needed! All of the people involved with this job have been responsive, professional & responsible. You do it right!

- Elizabeth B.

We are grateful for Josh and Lloyd's help with getting the new air conditioner installed. My 89 year old Mom was nervous about how the day was going to go, but they were professional, considerate, and got the job done. The retrofitting of the new coils looked pretty complicated to me, but Josh is clearly no stranger to this sort of work, and Lloyd was an excellent co-worker (I'm sad there isn't a separate entry for him, he was very polite and considerate as well, closed doors behind him when entering and exiting the house). All in all, both gentlemen were fantastic and such polite hard workers! I don't know how many more years I have with my Mom, but I'm thankful that she will be cool and worry free for the summers to come! We will continue to tell our friends about One Hour Heating and Air because of your great service and team, thank you again!

- Nellie & Alicia O.

We've had the pleasure of Lloyd in the past. As always, he is on time, professional, takes time to explain what he's done and what should be done, if anything. We are always happy to have Lloyd as our technician.

- Michael & Carrie K.

James is a 5 STAR Employee....James gave me the complete issues with my A/C unit and showed me what wiring does what ....I will be ordering new A/C and Heat Furnace from 1 Hour in September..

- Linda O.

Jose was very professional and spent a good amount of time attempting to solve the problem with my air conditioner. This air conditioner has been a problem since the day it was installed so I will wait and see if there is any change by Saturday morning. Jose told me it can take several days to remove the humidity from the house but as of right now there has been no change at all (humidity is at 80%!).

- Susan J.

In addition to his knowledge and attention he paid to our unit, he noticed from my husband’s car plates in the driveway that he’s a veteran and made the change to get us into the Heroes program which was a nice surprise.

- Mary Jo & William P.

Sabino was super! He was professional, knowledgeable, courteous and friendly. It was a pleasure having Sabino do our job and we thank him for his military service.

- Kathy K.

Very well done - professional - top notch - above and beyond - did a couple of little extras that make for great service will not hesitate to recommend one-hour to friends and family. thanks for a great experience!!

- Judith & Lawrence B.

Jose know where to look to fix my problem. He was courteous, knowledgeable and friendly. I grateful to One Hour Heating and Air Conditioning for sending him out with such short notice.

- Tom M.

Gerald is a very friendly and professional technician. My experience with him made it an easy decision to sign up as a member for regular service.

- Charlie V.

Friendly, thorough inspection. Good explanation of issue. Took time to explore options with me and answer questions. Calm, "non-pushy" demeanor.

- Christine H.

Jose is always, prompt friendly and professional. He tells you exactly what he did and makes suggestions as to what may be needed without it feeling like he is trying to sell you something. I know that I will be getting quality service when he comes to the house.

- Lee & Kathleen H.

I would definitely recommend One Hour heating and air conditioning for maintenance and repairs. Jeff explained everything that needed to be done and was very professional and answered any questions I had.

- Steve J.

I've always been satisfied with the quality of service I've received from the One Hour techs. Very knowledgeable, thorough, professional, and pleasant. This appointment was no less exceptional. Thank you.

- Frank R.

Everyone at Elk Grove is great. Rose Mary Jo and Darrius. They all took good care of me and Darrius knew what he was doing all the way. Always explained things to me.

- Ernest T.

He was very positive & professional. He was diligent in his work; he wasted no time. He fully explained my options to upgrade my air conditioning system. He only made the repairs that I approved. He was terrific! I’d recommend him to anyone!

- Sally G.

James was very personable and thorough! A regular maintenance visit turned into a full-system estimate. My heating and AC systems have lasted 15 years and fixing the AC was going to cost several thousand dollars! James explained everything in the estimate and wisdom dictated that I go ahead and replace my systems. Thanks for your help, James!

- Connie K.

Josh and Daren were quiet, professional, and efficient. They got both the furnace and AC installed and running as quickly as could be expected, and were friendly when I asked questions or otherwise interacted with them.

- Elizabeth C.

He was amazing! Great customer service. We've been customers for over 20 years and always been happy with the guys who come out, but Piyush was one of the tops!! He answered all of my questions and explained things in terms I could understand. Very friendly. Excellent job!!!

- Carl & Susie M.

Gerald was friendly and professional in his manner. He was informative and demonstrated various functions. I believe he made a a valid suggestion regarding the long term service reliability of the furnace. Especially with winter not that far off.

- William M.

Great service like usual!

- Scott T.

Arrived promptly. Gave me various options for a long-term solution.

- Kent K.

Very efficient. Jeff got to the problem and fixed it quickly. I've had Jeff out before and he was excellent.

- Rose M.

Always professional and thorough. Never a complaint with their service. Jeff Brownstein was no exception today.

- Bruce & Cindy S.

Adrian was excellent. He is very knowledgable and he was on time. He is also very friendly.

- Sandra M.

Tim was great! Very knowledgeable and helpful in us choosing the new furnace that is right for us. Highly recommend.

- Christine T.

Jeff was fabulous and was able to find the issue we were having with our furnace. Would definitely recommend him and One Hour Heating and Air Conditioning. Thank you so much.

- Tarina W.

Thoughtful polite approach to us and displayed excellent problem solving skills. We were confident our problem had been solved when Jeff left.

- Michael & Lynn C.

My technician was Darius. He was very friendly, kept me informed about what he was doing. Asked appropriate questions, and answered mine. It was a good experience.

- Christine H.

Love this company, love having the same tech so he knows my unit. Gerald is great!

- Carol W.

Both of the technicians were professional, nice, on time and did a great job. We are very happy with the new boiler and water heater.

- Margaret H.

Gerald was very polite and explained thoroughly what needed to happen. He completed all tasks in timely manner and was great to work with.

- Lee & Kathleen H.

Jose was very helpful and professional. He warned me not to turn on the AC too soon after having the heat on to service the furnace.

- Leona G.

Our service technician, James Franklin, was courteous, friendly, helpful, and very knowledgeable.

- William S.

Gerald's great. Please send him for the next tune-up!

- Ardyth E.

James was professional, knowledgeable and courteous. Excellent service.

- Berardino O.

Joe and Jesus were very professional and considerate of my home

- Mary B.

Jose found the problem and fixed it when no one else could. Very pleased with him and will use him again.

- Carol V.

We appreciate that you were able to get someone to our location as quickly as you did

- Kate B.

James arrived when he said he would be here. He was polite, respectful and professional. My daughter even commented how nice he was. I’m glad I called you for my emergency air needs on one of the hottest days of the year. Thank you.

- Elizabeth W.

Mike is always so pleasant to work with and very knowledgeable.

- Kristine & Rich

Made solid recommendations and provided the guidance necessary to make an informed decision.

- Shirley K.

Great experience. First time using them. Ver happy with the outcome.

- Mary B.

Jeff was very thorough and willing to explore multiple angles to our problem. He even endured the unusual swarm of bees by our outside unit. I know what I need to do to keep the unit running efficiently now.

- Donald G.

Sabino was fantastic and really worked hard during the duct / furnace cleaning activities, including implementing a creative workaround for an issue with our duct access. We'll request him again the next time our ducts need cleaning!

- Kevin & Stephanie

Piyush Rami did a great job of explaining what services were needed for our HVAC circumstances and we were confident in his insight and recommendations.

- Kevin & Stephanie

Great job, prompt, friendly, and professional. Kept me informed about what he was doing each step of the inspection.

- Larry & Chris

Mike is the best - on time, accurate, friendly and professional. Would request him every time.

- Berry & BobbI

The techs are knowledgeable, friendly, and efficient. When they are here on maintenance, they thoroughly explain any needs required by the systems. Also, a shout out to Rose who sets up and follows up on each of my appointments. :-)

- Connie K.

Jeff did an excellent job in repairing our boiler and installing a smart thermostat. He was knowledgeable, courteous, prompt.

- Kwabena & Camile

Michael was quick, efficient and very informative! Thank you!

- Victor V.

Joshua and Jason did a fabulous job for us! That 75 pound water heater was a monster! They really had to know what they were doing to get the old one out and put the new one in! It was really a hard job but they did it well! They cleaned everything up neat and nice.

- Jack & Nadine

The installation of both a/c and heating went well. We are using the a/c now and it’s functioning as promised. We have to wait for cold weather before using the furnace so no feedback on that for now. Joshua was pleasant and professional. He did nice work.

- Pat D.

came in and within 20 minutes a.c was back on. very professional and appreciate the feedback he gave.

- Elizabeth O.

Jose’s professionalism is what I came to experience at One Hour Heating and is the major reason for returning to this service company.

- William M.

Both mechanic/technicians did a very thorough and professional job in replacing my furnace and a/c. They explained what they did and left the areas clean. They were very pleasant.

- Pat D.

Gerald came a bit earlier than scheduled at my request and checked out my AC and made sure it is working well. Very professional and good job!

- Nancy C.

I love Jose. He's been servicing the equipment at my parent's house for years and I was excited when he was my technician. He is super friendly and knowledgeable while keeping up his professionalism. I really like the services provided by One Hour and love that you are always on time.

- Amber A.

He was professional, caring and made sure to answer all of my questions. He carefully explained the results of the tests he ran on my air conditioner. Thank you James!

- James & Stephanie

Jose was extremely professional...courteous...and honest...and that is why you will continue to get my business in the future!

- Eric S.

Gerald was very nice and professional. Would gladly have him come back and work on our unit again.

- Katie & Brian

Darrius was extremely personable and did a great job of explaining things in a way that I understood everything. He was efficient, yet thorough in checking everything over. Overall, great experience!

- Jessie K.

Don is very personable and pleasant to deal with. He took the time to explain the details of our project.

- Pat D.

Jeff was great! Friendly, detailed, knowledgeable, and provided excellent service!

- Laura B.

Darrius was fantastic. He was very knowledgeable and extremely professional. He was the most thorough technician I’ve ever had. He cleaned areas that other companies never touched. I will definitely ask for Darrius to do my winter check up. I’m glad I found One Hour great company.

- Leonard V.

Everything was great. Darrius was very personable and got the job done quick. I now feel confident that my system will continue to cool my house efficiently without problems into next season.

- Virgil & Nancy

We jave been customers for 25 years. Mike has helped us several occasions. This most recent visit was when he solved a situation that our plumbers could not. We purchased a unit from them 23 years ago and they have kept humming! Great brand, great people

- Jane & Ed

I left an extensive review on the other page in Google. Ok, briefly. 5 star service and 10 star person. Professional, considerate politely on point. Respectfully real person. I will welcome Jose into my house again and again. One Hour service team: Rose is so concerned and understanding. She makes all the difference when you call in. God bless Rose for her human and personal touch. I feel like family when I speak to Rose. What an excellent team

- Annette & Frank

Great job Jose always professional.

- Terry K.

We were very happy with James. He was friendly, professional and spent time making sure the job was done correctly and to answer any questions we had. Good job!

- Doug & Mary

Gerald was on time. He did a good job. I would like him the next time i have any work done. He was friendly and and fast. He knew what he was doing.

- Don S.

Mike is awesome! He thought the leak was one thing but then instead of charging me, he took a day to ask his team came back and found the real issue! Best company to work with. You will not be let down!

- Sarah & Derek

James was friendly, prompt and very informative. He worked efficiently to inspect our air conditioner and install our new smart thermostat

- Scott & Laurie

Rami did a fantastic job repairing and adding an extra safety feature to heating and AC system . He's an awesome tech (just like the others we have had out to the house over the years for install, reg maintenance and emergency maintenance) which is a primary reason I have been a customer for the past 20 yrs. Thank you so much for taking care of our systems keeping us comfortable and happy.

- David Z.

Thank you for a great job. I will highly recommend One Hour company. Thank you to the service man, Sabino S. , he was respectful, courteous, professional, and knowledgeable.

- Carol C.

Great crew! Seemed seamless! Very respectful of property ,approachable and professional -great teamwork among the 3 led by joe

- Rosemary G.

Gerald was very thorough and explained everything he as doing . We were very happy with his service… very friendly as well

- David J.

Gerald got the machine working again. He is trying to get a machine to work that shouldn't have any issues. The machines are only six months old.

- Laura F.

Gerald was great. We appreciate he provided the service we needed, gave us options for the future, and a window if we have any further issues. He also didn't try to up sell us on anything which we appreciated.

- Kamil W.

On time, friendly, and helpful. Mike even talked with the association board member when he met him to let him know about the common AC drain pipe needs to be unclogged. Many thanks to Mike to go that extra mile.

- Vinh

Mike Jones came to our home to review our current air conditioner and furnace for possible replacement with new units. No pressure, excellent evaluation of our needs

Jaren, Lloyd, and Gerald are quite a team!! Very professional and knowledgeable. Installed furnance/ac with ease. Explained everything as they went which I greatly appreciated. Overall, great products and a great team. Thanks so much!!

Very professional. Thorough in his work. Serviceman was friendly, and explained everything he did. He also answered questions we had regarding replacing our thermostat, and explained how he has replaced several of the same brand we are considering.

Jose is the best!! Professional, friendly and knowledgeable. Jose always goes that extra mile for service. He has serviced our HVAC equipment on several occasions and we are always pleased.

- John

James was a terrific tech and a great guy. I've used this company for about 20 years and their technicians are consistently solid. Very satisfied.

Jeff did a great job. Fast response and very professional and efficient. highly recommend One Hour Heating and AC

- Peter

Jose was professional, courteous and knowledgeable. He went the extra mile to meet another truck in order to pick up a filter he did not have in his truck and finished the job.

- Craig

Incredibly professional and considerate of my allergies. I could do my job while they did theirs.

- Christine

Heating winter check up. Great service, thank you Jose. Always pleased with One Hour. This is why we have been loyal customers for over 40 years.

We are extremely satisfied with his professionalism, his explaining things to us, his neatness, his friendly personality and altogether thoroughness.

- Richard & Barbara

Gerald and Anthony were very Knowledgeable, professional and polite. Quickly identified solutions for system issues.

- Steve

As always Jose did his job perfectly. Using deduction skills worth of Sherlock, he starts his tests. And then says, "if it isn't this or this. And isn't that, then the only thing it could be is....." And he goes outside and finds the blown capacitor. It doesn't get any better than that.

- Tim & Susan

James was great. He found my problem and had me up and running in no time. I hope I get him next time also.

- Ernest

Had Jaren today install my humidifier had it completely installed in less than 2 hours explained how it worked and all its different functions and cleaned up and as always said if any problems arise call and everything would be taking care of told him after 20 years of service with one hour I had no concerns.

Jaren , Lloyd, and Gerald are the best team ever!! Installed a new furnance/ac with ease. Very professional and knowledgeable. Great group of guys!! My reccommendation is to "GIVE THESE GUYS A RAISE!!!" Thanks Much!

- Jan Elgin, IL

Tommy was very good. He was very detailed in explaining what he was doing and what he found inspecting the unit.

Tommy is a great tech. to have working on your heating and AC. Hope I can get him to return for my spring AC check up. Thanks One Hour.

I have used One Hour Heating & Air Conditioning for years. I also have a service contract with them. This is one well run company! Today I had my heating system serviced by Tariq, who was efficient and knowledgeable. He explained options that were available to address uneven heat distribution in my two story home. No pressure - just information. A+

I have used One Hour Heating & Air Conditioning of EGV for over 20 years. I am on my 2nd unit with them. Today I had routine maintenance performed by Marius!  He was very courteous, professional and on time.  He explained everything to me as he was completing his work. I have nothing but good to say for all the people I have dealt with at One Hour, especially Rose!  Excellent choice for your Heating & Air conditioning needs!!

What can I say? We are pleased once again with the service from One Hour Heating and Air Conditioning!  Rose was her usual prompt and friendly voice, checking in to see how we were doing as well as reminding us for the scheduled maintenance.  Raudell was a fantastic technician: polite, efficient, friendly, meticulous. He took time to let us know that the unit was working well, and asked us if we had any questions or concerns! We look forward to Rose's cheery phone call in the fall for the furnace check up and are grateful for skilled and caring professionals like Raudell to keep our home temperature comfortable--thanks again!!

18 Years and now I have to say Goodbye to my furnace and AC. The people that service my AC and furnace are the greatest.  Mike Jones gave me a great deal on the new stuff and checked to make sure that everything was working OK.  Give them a call and they will take great care of your furnace and AC.  Tell them Kathy sent you!

Mike, the Comfort Concierge, is just about the nicest, most knowledgeable, and sincere person you'll ever meet!  He came over to assess the ac and furnace systems efficiency and effectiveness. He took measurements, inspected the units, and thoroughly explained not only my options, but also how various parts work and why they are important.  He was able to make calculations pertaining to the needs of the systems as well as to the cost of new units. He understood and was able to effectively communicate that although replacing unit(s) may be an investment, there are also many benefits to the investment.  He clearly loves what he does and is very good at!

Alger was very knowledgeable and kind. He helped my prioritize what services and repairs to tackle so that I could better plan for the future.

The 3 man crew arrived on schedule and did a quick survey of the equipment and all the duct work in the house. They all wore protective covers over their shoes and laid down protective cloths on the hardwood to protect from the heavy equipment they needed to bring in. I was advised that the overall project would take about 8 hours, as they had to tightly seal all the ducts after cleaning them in order to inject the sealant material to stop the loss of heat or air conditioning from the seams and joints in the ducts. I was able to step out for a couple of hours while they worked without worry, based on past experience with the company. After they completed their work, they showed me the before and after readings of the air loss, indicating a better than 90% reduction. They cleaned up all their work and left the house as they found it. All 3 members of the crew were friendly and professional. I'm very pleased with the work.

It's summer in the Midwest. Air conditioning is mandatory, not an option. One Hour handled everything from scheduling the appointment, following up to confirm the meeting the day before, and phoning the morning of to calibrate expectations the service tech would arrive at the scheduled time. The service tech quickly identified the problem and made the repair. He also cleaned the outdoor unit. This company is noticeably more professional than many. Jose was the service tech. I've requested a follow-up with him next month to prepare for the cold weather.

Joe and Art did a great job. Very professional and great work ethic. Couldn't be happier with the service and job they did. Replaced old boiler and installed new state of the art equipment. Big job. Kept me informed throughout. Highly recommend these guys.

Jose's furnace maintenance was apparently very thorough and he left me a very detailed report along with recommendations for future maintenance issues. I am very satisfied.

Our 3 year old AC unit stopped working and we were told it was an electrical issue. This meant possible cutting into the wall/ceiling to re connect a wire between the furnace/AC.  Jeff from One Hour Heating came out and was able to find the problem and have it fixed within 10-15 minutes. We had a clogged floor drain with some backed up water which tripped the safety switch, turning the AC off. He cleared the drain and all was good! This could have been very expensive and I am thankful Jeff was able to figure this out with a less expensive/messy way!! We have used them for years and have always had great service!!

Have been a customer for many years. They have installed 6 furnace / air-conditioning units in 3 houses and have serviced them for all these years without ever a call back. I can highly recommend the organization, When I moved into a townhouse I was not happy with the unit that was in place so I had a 2 stage furnace / air conditioning unit installed. Took 8 hours and Joe, the installer, did a wonderful job. Each of the service people I had, have taken their time and did a great job. Can't say enough about the whole organization.

Jeff was outstanding.  He did a comprehensive assessment and maintenance of my boiler and explained everything.  He also stabilized my wobbly wall-mounted thermostat without charge!  Highly recommend!

Gerald was great! Thorough, professional and explained everything so we could understand it. He took his time to listen and address each of our concerns and made sure that we were comfortable with the solutions before he left! One Hour Heating & Air are the only company we ever use and trust!!!

Gerald was extremely professional and friendly. He made sure to thoroughly explain everything to me and gave me good tips on how to keep my furnace running properly. Truly OUTSTANDING!!!

Dan is certainly a genius technician!He is kind, pleasant and polite.He gives great suggestions about keeping things in running order.And he was able to fix my air conditioner cover with some screws and Gorilla glue!He has visited our home before and we are grateful for his expertise and experience!Thank you Dan!

Great communication, great service. Dan was courteous and efficient, fixed the problem and checked and serviced the system properly in a timely fashion. Will recommend this company to anyone!