Eric arrived early and started right in. I have a support dog and he thought the techs were his new friends. Both techs were great with him. They worked consistently, got the job done right and showed me how to work the new thermostat. They also cleaned up perfectly before they left. They were terrific.
I have an older home that needs attention from time to time and always have called for plumbing issues. Today I used them for my HVAC and the experience was amazing! I refuse to use anyone else. They are super responsive, prompt, friendly and professional. It feels like I have my own home maintenance team for just about everything. Also, the cost is so reasonable! Thank you for always fixing what breaks and fixing it right the first time. Next, we will need some electrical done and I look forward to working with you again. P.S. Matt Brown rocks and I am so glad you guys are servicing this are now!
Air conditioning went out on one of the hottest days of the year - at 5pm on a Friday! Put a call in to a couple of places, but not feeling very hopeful I would get someone out that evening. The woman who answered the phone for One Hour Heating & Air Conditioning was very kind and reassured me that someone would be able to come that night. Sure enough, two hours after I called, Richie contacted me and said he was on the way. I was thinking it was a relatively simple fix, but was also prepared for the usual HVAC sales pitch of needing to replace the entire unit since it wasn't new. Richie swiftly diagnosed the issue and offered a couple of simple solutions, and not once did he try to sell me on a new unit that I did not need. He quickly resolved our issue and the whole visit was done in less than an hour. I was also very pleased with the price, especially given it being after 5pm on a Friday. I am so thankful for Richie's friendly nature and expertise, and will absolutely reach out to him again with future concerns!
Richie Lindner was very professional, clean and detailed about the issues. Respectful and helpful and gave us all our options. Chris Blanton came out talked through the process of getting a new unit along with the pro’s and con’s of each, friendly and personable and wasn’t pushing us to pick something right of the bat. Great experience!
Shane arrived right on time and quickly got to work after saying hello. He was kind, professional, and knowledgeable when I had questions. He was respectful of our home and our time.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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