my 46yr furnace finally gave out. i called Dial One and they sent a rep (Jeff ) in 2 hrs. he did a complete survey and asked what I wanted and explained all options and fully discussed each and let me make my decision independently with no pressure and fully answered my questions. They beat an estimate but anther major firm and gave me a vent cleaning to make it a better deal. since i had no heat they installed my new furnace next day. Their two installers did a major installation very well and kept the clean up as they went (Miguel and Brandon) I was very satisfied with the event
- tom dixonindpls, IN
Darrell T. arrived this morning as scheduled. I really appreciated the call to let me know he was nearing my address. Once here, he donned his protective shoe coverings (Thank you very much.) and without a lot of chatter proceeded to service my furnace. He inspected the humidifier that I use and showed me the filter with a recommendation to replace it and the cost of doing so. I could see readily that it was used up and appreciated his servicing it along with the furnace. After that, it was just a matter of his completing the service call and cleaning up his equipment.
He was courteous, efficient, knowledgeable, and prepared (with the replacement filter he needed). Good job!