Brad came to the house and evaluated our 22-year-old furnace, gave us a quote and suggested we talk with Chad. Chad came to house and gave us our options on new equipment. On day one of the replacement, they were in by 10am and in no time had the new unit up and running. Toby, from Benjamin Franklin handled the little bit of plumbing. Watching someone who knows what he is doing is always a pleasure and very reassuring. House was warm that evening. Day two, Mike and his time came back and replaced the ductwork in our attic. In by 10am as promised and in no time, we are back in business. What a great team of pleasant and professional guys. Thanks. PS I thin Toby may be coming back to replace our 44-year-old water heater in the near future.
- Roy HaskettDANVILLE, IN
Jay came to my house and examined my air conditioner. After determining the problem, he affected a temporary repair and we set up an appointment for the following day with a Comfort Advisor. Very professional!
- Robert M. RoweBloomington, IN
Keith from Dial One is the absolute BEST! Our AC wasn't working and Keith saved the day! Not only was he polite, professional, courteous, and incredibly knowledgeable, he was a great conversationalist. Keith replaced our blower motor and we have cool air inside when it's one of the hottest days we've had this June. We will DEFINITELY be contacting Keith from Dial One for our routine maintenance calls and any HVAC needs that we may have in the future. Thank you, Keith!
- Laura JonesCarmel, IN
The technician that serviced my furnace at 1324 Summerhouse Dr, Indianapolis,IN, on Monday,October 12th was excellent!
- Joyce RakerIndianapolis, IN
Darrell was pleasant, courteous, wore his mask (which my wife and I both appreciated), and was able to replace our blower, despite the awkward position that our previous HVAC company had left him. In short, he did great work, and was everything we had hoped for in a service call - give him a raise!
My tech arrived during the correct time period. He got right to work and showed me a problem with my heat pump, then took care of it. He performed in a very professional manner.
Dennis was thorough and made sure our heating system was working top notch! A total professional. Thanks One Hour!
my 46yr furnace finally gave out. i called Dial One and they sent a rep (Jeff ) in 2 hrs. he did a complete survey and asked what I wanted and explained all options and fully discussed each and let me make my decision independently with no pressure and fully answered my questions. They beat an estimate but anther major firm and gave me a vent cleaning to make it a better deal. since i had no heat they installed my new furnace next day. Their two installers did a major installation very well and kept the clean up as they went (Miguel and Brandon) I was very satisfied with the event
- tom dixonindpls, IN
Darrell T. arrived this morning as scheduled. I really appreciated the call to let me know he was nearing my address. Once here, he donned his protective shoe coverings (Thank you very much.) and without a lot of chatter proceeded to service my furnace. He inspected the humidifier that I use and showed me the filter with a recommendation to replace it and the cost of doing so. I could see readily that it was used up and appreciated his servicing it along with the furnace. After that, it was just a matter of his completing the service call and cleaning up his equipment.
He was courteous, efficient, knowledgeable, and prepared (with the replacement filter he needed). Good job!
- Marcella TaylorIndianapolis, IN
Jared and Conner did ductwork today. As all the staff at One Hour, they arrived on-time. They were professional, courteous, thorough, and a pleasure to have here. They worked non-stop until the job was completed. Thank you for a great job.