Comfort Club Membership in Jacksonville

Michael was quick, neat, thorough, and had me up and running quickly when my heater went out. He ordered the necessary part and when it came in, he returned and replaced it. And I was impressed because he didn’t waste time wondering what to do! I appreciate One Hour hiring knowledgeable technicians.

Austin, a service technician, just left after inspecting my new unit, which was installed in November. He addressed every single one of my concerns and agreed that they were real issues that could be corrected with some fine-tuning of the installation. He also found something I had not noticed that could and should be fixed. He assured me that One Hour Air Conditioning & Heating would schedule another appointment with the installers to take care of these items. He also explained that both his visit and the follow-up visit would be covered under my warranty at no additional cost to me. Austin was professional, thorough, honest, and reassuring. He did not try to sell me anything I did not need. I am so relieved! I would give him 10 stars if I could. I will update this review after the next appointment and follow-up visit are completed.

I had a great experience with Roy. He got my AC working again and told me about a few things I could do to keep it in good shape. He was so knowledgeable and didn't treat me like a dingbat because I didn't know these things. Very patient and answered all my questions. It was my first experience with One Hour because the other AC company couldn't come out as fast. Boy you really do mean One Hour. Thanks so much! I'll be using you guys for sure again!

Gianni was great! He was patient with us, explaining the issues & laying out our options. He was not rushed and went over things to make sure we fully understood. He was thorough and made sure the system was up and running before leaving. I appreciate you Gianni and for One Hour getting someone to us right away!