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Once I was able to get through all the phone calls, the service was fantastic. I dropped my rating by one star because it was very difficult to contact the right One-Hour who installed my unit. The number at the top of my contract is for a location in Kingman. I went through about 5 phone numbers and finally got Joe at the Westside One-Hour who got me in contact with the location who installed my unit. (He was amazing btw!! He told me he'd make sure I was taken care of one way or another!) I did finally make contact with my installers and they sent Reuben out the same evening. He was great and checked every single detail. My unit is less than a year old and started making an unusual buzzing noise? Of course, it was no longer doing it by the time Reuben got here, but he went through and checked the whole thing. The service is really great, truly. They just need to fix the phones and use more real people instead of AI answering services.
Noah was great. Very personable and knowledgeable and took the time to explain all to me. He stayed and actually spoke with my home warranty company to give all the information needed to setup repair. Definitely an asset for your company. Would recommend to anyone.
There have been 5 different techs come out. Noah was polite and thorough and easy to talk with. Please send Noah when our part comes in and please have him come install it. Justin was also doing his best and very polite. The system is still not fixed- this has been going on since March. We are hoping the issue/problem will be fixed by Monday the 8th. As we have company coming from out of state. We appreciate that the team is diligent about fixing the problem.
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