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From the initial call to the One Hpur Team leaving this has been a great experience. The response time was great, the assessment, the options, the financing, the communication, the installation, the cleaning, adding additional returns, and cleaning up. I wanted to have piece of mind through the entire process and I did. I can't recommend them enough. I stay extremely busy and don't have time to go back amd forth and I did not with One Hour. Our Conway Home is now very comfortable. Thanks for a job well done!
Charles was amazing. He did an excellent job, was very professional and friendly. Went over everything that he did for maintenance and even took time to show me photos he took of my unit so I knew exactly what he was talking about. He answered all of my questions thoroughly and walked me through all of my options for replacement parts needed and even showed me some suggestions to help protect my unit. Would recommend to anyone.
Jordan was very cordial. I felt he was honest & knowledgeable In his diagnosis. I really like the fact that one hour gives you the service man’s name & experience before they come. I think their price is very reasonable.
Ruben, a Technician, showed up on time and was very cordial. He found that my system was 16 years old. Of course, I didn't like hearing it, but I knew he was right when he said my system had to be replaced. He called and got a salesman out the same day. This was all on a Saturday. They scheduled the work on Monday, 2 days later. What salesman works on Saturday evening?!?! "Mo" DOES! Way to go guys!! Then .... for the créme de la créme ... The Install Team showed up. Camden and his partner came ready to work. After introducing themselves, they walked around to see where everything was, then got right to it. The next thing I know, the old unit, including the system in the attic, was sitting in the driveway next to their truck. I was impressed with how well these guys . work together. I left for about an hour. When I, got back, they already had the new system sitting in the attic. These guys don't fool around! I enjoyed watching Camden work. Even though he's young, he has valuable experience. He was taught by a real craftsman; one who had pride in his work. Camden is not going "put his name on it," unless it's done right! He's so meticulous that he not only routed the wiring perfectly, he also took out the twists and the bends in the wire. He routed the ductwork in the attic so we actually had more room, even though this system was physically larger than the old. Camden even masked off the mastic that he painted on the seams, so the mastic would have clean edges when he removed the masking tape. You can look and see the pride in this installation. ONE HOUR Heating & Air .... You have an employee that any other company would love to have. He is definitely a keeper!
I had my scheduled 6 month maintenance today. I have to say the Mintenace person they sent "Rurah" was exceptional. He was on time. He checked everything and was very professional and personable. Expained everything he was doing; He took his time..He was the best service person I have had in the last four years. One Hour is also very puntual in reminding you of when your 6 monbths maintence is due. I have used them for 4 years and are very happy with them.
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100% Satisfaction Guarantee
We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®
We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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