Started off a little shaky with all parts not matching with install date and job. But Don welcomed my frustrations and listen to all my concerns. Having open dialogue and communication is key. Don made the necessary adjustments needed to keep a pretty demanding client like myself happy. Always make sure everybody begin with best foot forward in order to start on the right foot! 😁 Also, big shout out to my installer Joshua. Great and outstanding hard working individual. I would recommend asking and speaking to Don and having Joshua come put in your new Hvac system. Got a Daikin Fit system for upper part of hine and mitsubishi mini split for basement.
Best decision we ever made! Competitive pricing plus no service call fees for members is a total game changer — especially with multiple systems. Russell, Eric, and AV were outstanding — thorough, attentive, and had everything season-ready before leaving. Being family owned truly shows. From customer service to the field, the care and warmth is genuine. I never felt like a number — I felt like family. Look no further. Highly recommend! 🙌
We had a great experience with One Hour. They were able to come out very quickly, which we really appreciated. Russell was fantastic—he was honest, transparent, and took the time to explain everything he found without any pressure or upselling. He walked us through the system, showed us exactly what was going on, and answered all of our questions. It’s refreshing to work with someone who communicates so well and genuinely wants you to understand the situation. I would absolutely recommend One Hour, and especially Russell, to anyone looking for trustworthy HVAC service.
This is a wonderful company that says what is needed to be done in easy to understand terms, and completes the job timely and fairly. Eric was my technician and he did an amazing job on a Sunday morning getting our air-conditioning restored after it had been out for 12 hours.! I cannot say enough good things about the service we received. Thank you so much.
I had a great experience with the HVAC installation. Bradley, Joshua and John Victor were professional, knowledgeable, and efficient throughout the entire process. They took the time to explain everything clearly, answered all my questions, and made sure the system was installed properly and working perfectly before they left. Their attention to detail and respectful attitude really stood out. I highly recommend this team for anyone needing HVAC service
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