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Our technician Chance called before he arrived. We are looking to replace our air conditioner and furnace. He was friendly, answered every single question I had, didn’t pressure me into a sale (which I really appreciated) and was extremely thorough and patient in explaining the replacement options. He even weighed with me the option of keeping our old current system with R22 Freon and trying to extend its life by another year or two. I felt comfortable and totally recommend him.
The online appointment request system was easy. In a follow up phone call I was offered an earlier appointment. Commuication was excellent. I was sent a photo and name of the technician prior to the appointment. They arrived on time, they found the problem and fixed it, explained the process to me, answered all my questions and cleaned up carefully before they left.
Very happy with the service provided by Cory. It was a 3 day project. He worked late on the last day to complete the replacement of our boiler. He was very friendly and was sensitive to our needs. Final result was like a work of art - see attached photo.
I appreciate the prompt response to my request to do a tuneup on my furnace. He let me watch and ask questions, he did excellent work and even more than I expected, and he was on time which was very important. Some companies schedule you an appointment, and then they don’t come - and then they expect you to reschedule.
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StraightForward Pricing® Guide
Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
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