I originally left a three star review due to concerns about pricing after a Memorial Day weekend service call to clear a clogged AC drain line. However, the owner personally reached out to me and took the time to thoroughly explain the work performed, the cost involved, and the value of the service. After that conversation with the owner, Tim, I have a much better understanding and appreciation for what went into the repair. The responsiveness, professionalism, and willingness to follow up and ensure customer satisfaction was impressive to me. The issue was resolved quickly by the technician, Ian, and everything has been working perfectly since. Based on the full experience, I’m happy to update my review to five stars. It’s clear this is a company that stands behind its work and cares about its customers.
Joshua is a great man! He came to my house when he said he would and diagnosed and repaired my system. He didn't try and just sell me on getting a new system. He educated me on what my system is and advised me on what I'd be looking for in the future if I decided on a new system. I really appreciate that he took his time and made sure that my heat was working with the on coming cold front we got rolling in. I feel blessed to have met him, he is a great man! One Hour Heating and A/C have a huge asset in him and they will be the only company I contact for any HVAC concerns in the future. Do not hesitate to call on this company for any of your HVAC needs. Thanks again Joshua!
I called One Hour Heating and AC on Monday to schedule duct cleaning and spoke with Mark, he explained that they were really booked up but was able to squeeze in an appointment for Friday of the same week!! Joshua and Ori arrived on time, explained the process, they were respectful, professional and are a great representation of the company!
Joshua came today to service our HVAC. He was kind, considerate, knowledgeable, and helpful. My mom and I were called ahead to alert us when he would arrive. He was even a few minutes early. He listened as we explained the issue and made sure the system was working properly before he left. It was a great experience.
Ien of one hour air conditioning did an amazing job fixing my air conditioning system in Wildwood. He’s a nice guy and really knows what he’s doing. Great prices and service! Thanks again Ien for my ice cold air!!
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