West Chester, PA
West Chester, PA
We Have a Reputation
For Being Punctual, Friendly and Knowledgeable
4.82
Ellen Higgins
in the last week
“Good job, tremendous job! After 3 techs he’s the only one who had enough curiosity to go where no one had gone, upstairs in a garage attic, gritty! Grit is everything to me, it’s a day to day excellence because he cares, has experience and it’s uncommon! He has my trust & gratitude cause I’m tired of being hot… not like I”m hot😂 , no physically hot, okay, nothings coming out correctly!He & his company are the real deal . Book it!”
Jill Miller
in the last week
“Fantastic service from beginning to end. Cody and Ron were prompt, thorough and did a fantastic job with duct cleaning. Although it wasn’t the cheapest estimate I got, was very glad I went with this company. Didn’t try to upsell anything, the estimate provided (for free) was exactly what the final bill was. Checked the dryer for free since it didn’t need service. They provided some helpful advice for the future on our furnace and humidifier. We were very happy with the services and would definitely hire them again.”
Valerie Brockmeyer
in the last week
“Mr Rojas was my service technician today. He did an excellent and very thorough job inspecting my indoor and outdoor heating and air systems. He recommended and carried through with needed repairs, explaining and showing me throughout the process what was being done. He was very pleasant and professional and was a pleasure to deal with.”
Joe Palumbos
in the last week
“Josh Did an excellent job of diagnosing and prescribing a good and reasonable solution for my AC issues. He strikes me as straightforward and honest, and clearly has a couple dozen years of experience in this field. I’m very comfortable with the solution that he’s recommended. Thanks Josh!”
Pat Poels
in the last week
“Brendan was terrific! He had to work in close quarters with some other landscaping work happen simultaneously, so it wasn't the easiest environment. Super helpful, effective, and friendly. Recommend him highly.”
Nathan Rockwood
in the last week
“Techs Cristian and Damon did an excellent job diagnosing and fixing some esoteric problems with our heating system, and I really appreciated their stick-with-it attitude! They really covered a lot of ground, and now the system is working great.”
Cindy Johnson
in the last week
“What a wonderful experience finally finding an AC company that would repair the unit when we were not ready to replace. Kirk listened to us and understood our needs. His technicians were intelligent, showed us all bad parts and explained everything all along the way. They even placed a portable AC unit in the home until the job was done. Kirk, Amanda, Jonathan, Oscar.....thank you for a job well done!”
Doug Cash
in the last week
“We had Theo Green as our technician. Was on time and was extremely professional. He explained everything clearly and corrected the issue for us in a timely manner. The scheduling was extremely easy and the communication was very clear. I recommend them and I would use them again.Well done Francis!”
Calie Price
in the last week
“I’ve had a few people come out to my house in the past year. Techs Sam, Joe and now Carter. Each and every one has been amazing and super friendly! This is definitely a good company for honesty, trust and kindness (: 10/10 (get the membership, it’s worth it!!!)”
Sunita Hall
in the last week
“Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!”
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
