Noel came in good time and did a terrific job. He answered our questions and followed up on every concern that we had. He did quite a bit of investigating as to why our unit was shutting down; he found the problem and not only fixed it, but cleared up the cause of the problem. Noel was a pleasure to talk to, he was workmanlike and professional in every way. We hope we can see him again. Our sincere thanks. Joanne and Ceil
I had an outstanding experience with my technician Jeff M. today, and I want to recognize the level of professionalism and care he brought to the job. He arrived promptly, greeted me respectfully, and immediately got to work diagnosing the issue during a callback visit. Earlier in the day, the system had been running during routine maintenance, but he took the time to dig deeper when things still didn’t seem right. He quickly identified a faulty blower motor — something that wasn’t obvious at first — and walked me through exactly what he found. He confirmed voltage, checked resistance, and even manually spun the motor to pinpoint the grinding noise. His explanation was clear, honest, and easy to understand. I really appreciated that he verified the part was still under warranty and then put together a detailed estimate that included both the blower motor replacement and a dual UV bulb option. I decided to move forward with the repair, and he handled everything smoothly, including the financing process. After the repair, he thoroughly tested the cooling system and condensate pump to make sure everything was running perfectly before he left. My unit is now running better than it has in a long time, and the entire experience felt professional, transparent, and genuinely customer‑focused. It’s rare to find a technician who combines technical skill with this level of communication and care. Highly recommended.
We had the pleasure of having Bert come out to take care of the maintenance needed on the furnaces. He was professional, respectful & attentive, with great communication during the entire process. He was very friendly and accomplished the job from beginning to end with technical expertise, and his work ethic was noticeable and appreciated. We are very satisfied with the completed work and will definitely consider One Hour Air Conditioning & Heating for any future needs. Thank you Bert for giving us a positive experience!!!
Great service! On time! Fixed our ac in no time and at a very reasonable price! Our repair person Jacob Gerholdt was a pleasure to work with and very knowledgeable, he was thorough and extremely nice. I highly recommend this company and ask for Jacob if you can. You won’t be disappointed!
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