5 stars I recently had the annual maintenance service done on my AC unit through One Hour Air Conditioning and Heating’s maintenance plan, and I was very pleased with the entire experience. It met—and actually exceeded—all the expectations I had from what the plan promises. The technician, Matthew Carter, did an exceptionally thorough job. He took his time to inspect everything carefully and then walked me through the service call step by step. He shared clear pictures and detailed explanations of what he found, which really helped me understand the condition of my system and why certain things were recommended. There was absolutely no pressure or pushy upselling tactics—everything felt straightforward, honest, and focused on what was actually needed. Great customer service, professional work, and peace of mind knowing my system is in good shape for the season. Highly recommend this company and specifically ask for Matthew if you can!
Had a great inspection and visit from Patrick Callis. He was friendly and helped explained to my Dad and I how are AC System was working and made a few suggestions and recommendations about how we could prepare for the future in case something went wrong. I appreciate the friendliness and how there wasn't an aggressive push to spend money, but just warnings about the age of our system. Overall a great experience.
Cody Carpenter was a great technician. He gave us information about our unit in detail so we could understand what was wrong with our unit and in detail what he had to do. We liked his professional attitude. Kudos Cody. Good job .. thank you
Thanks Cody for your excellent service. I was very happy with your courtesy and professionalism. I appreciate the time you took to explain what was needed and also the pics of the work done. Keep up the good work.
Oscar was a great tech, he was knowledgeable and courteous and made it out on time. He explained to us his findings and recommendations with care. I would definitely choose him to come out again! The customer support and professionalism of 1hr AC is the reason why we stay customers with 1hr AC. Thank You!
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