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late on a Saturday afternoon that we had a potential emergency with our thermostat / furnace/ set up so we called One hour heating and air conditioning and set up an appointment day of. David Brown, the technician, showed up promptly and he showed up in a good mood. He showed up willing to help and he was very very knowledgeable. Not only was he knowledgeable but he was ready and willing to impart some of that knowledge on my mother and I so that we could avoid these types of situations in the future. He took the time to explain the thermostat to my mother and in addition to troubleshooting the furnace and thermostat situation, making minor repairs, and explaining them all in detail to us so that we knew what we were paying for. Which brings me to the best part: He then offered the company's continuous service package at a discount as well as saving us some money on that day's emergency dispatch fee. All in all it turned out to not quite be the meltdown situation that my mom and I thought it was and the invoice reflected as such. He could have mirrored other company's methods and taken advantage of our limited knowledge of his field and spun a tale of some mythical creature cursing our HVAC system from afar and it was going to cost $10,000 to repair it and that it was going to be six months before it was even started. Nope. Not David! That day he ended up explaining the invoice to us lowly HVAC lames in detail, and turning what we could have potentially spent hundreds, or even thousands of dollars into a discounted emergency tech fee which was like 45 bucks and then offered up and continuous service package at another 29 which came in just above our previous service technicians price but with triple the benefits. We got out of there for around 75 bucks and all in all it was a very pleasant experience. Thanks David!
Brody, was fast, efficient, and professional from start to finish! He explained the entire process thoroughly, made sure we were comfortable with the pricing, and confidently assured us he could resolve our issues—and he did. He arrived on time, communicated effectively, and completed the job quickly with no hassle. An added bonus was that my son has been interested in pursuing this same career field. He took the time to provide valuable insight, guidance, and encouragement, which meant a great deal to us. That level of professionalism and willingness to mentor someone speaks volumes about his character. I'm so glad I chose your company to meet our needs. Outstanding service and a job exceptionally well done. JOB WELL DONE, SIR! ⭐⭐⭐⭐⭐
Cameron was knowledgeable, on time and straightforward. He quickly identified the problem and returned with the part the next day and at the time he told me he would be here. It was a pleasure to work with you. Price was a bit higher than I would’ve liked but reasonable, considering age of the system. Better than replacing it for sure.
Our technician Tyler was awesome, very knowledgeable and patient with every question that I had. He was super respectful of our household and decisions we made with the information he gave us. We decided to sign up for the membership program and it’s an awesome deal! Would definitely recommend!
Hank and Brody were amazing, thorough, and honest. They were timely, dependable, and explained things in a way that we understood. Hank took his time to go through all of the information and ensured I was purchasing what I needed and that they would take care of us now and in the long run
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We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.
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