“Victor and Ky were great. They were able to complete our furnace replacement in one day even with having to drill into brick. Ky provided a thorough walk through once the job was complete. I’m very happy we have the maintenance plan with One Hour, it has easily paid for itself. Side note: had to get new water heater too and Ben Franklin (partner plumbing company) was able to replace that same day, which saved me from having to work from home another day.”

James Hess

2 weeks ago

“late on a Saturday afternoon that we had a potential emergency with our thermostat / furnace/ set up so we called One hour heating and air conditioning and set up an appointment day of. David Brown, the technician, showed up promptly and he showed up in a good mood. He showed up willing to help and he was very very knowledgeable. Not only was he knowledgeable but he was ready and willing to impart some of that knowledge on my mother and I so that we could avoid these types of situations in the future. He took the time to explain the thermostat to my mother and in addition to troubleshooting the furnace and thermostat situation, making minor repairs, and explaining them all in detail to us so that we knew what we were paying for. Which brings me to the best part: He then offered the company's continuous service package at a discount as well as saving us some money on that day's emergency dispatch fee. All in all it turned out to not quite be the meltdown situation that my mom and I thought it was and the invoice reflected as such. He could have mirrored other company's methods and taken advantage of our limited knowledge of his field and spun a tale of some mythical creature cursing our HVAC system from afar and it was going to cost $10,000 to repair it and that it was going to be six months before it was even started. Nope. Not David! That day he ended up explaining the invoice to us lowly HVAC lames in detail, and turning what we could have potentially spent hundreds, or even thousands of dollars into a discounted emergency tech fee which was like 45 bucks and then offered up and continuous service package at another 29 which came in just above our previous service technicians price but with triple the benefits. We got out of there for around 75 bucks and all in all it was a very pleasant experience. Thanks David!”

Robert Flynn

3 months ago

“Waited less than a day for services. Christian Metzelaars was kind, professional and thorough. He answered all of our questions and left not a speck of anything! He explained membership and we eagerly joined. Delighted that we’ll have regular services that will assure long lives for many of the conveniences we’ve enjoyed - meaning less worry for us and prompt expert repairs when required. So grateful!”

Cynthia Dionigi-Huffman

3 months ago

“Hank was a pleasure! We need an entirely new AC unit, plus we will be replacing our furnace. He was knowledgeable, patient and helped me understand all of the systems and how they worked. What I like most was Hank wasn’t a sales person, but somebody who actually knows the systems and installs them himself. Thank you!”

Krystle Cloud

3 months ago