What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

Simmons One Hour Heating & Air Conditioning®

4.8

(1725 reviews)

Heating & Air Conditioning

Services By One Hour

View More Services

HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Fayetteville, NC

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(1725 reviews)

Larry Hobbs

a week ago

“Very pleased. Daniel did a great job assessing my need. Installation scheduled, more to come. Thanks. Bryant and team installed today. Smith process, very friendly, clean, quiet. I barely knew they were here. Enjoying the new HVAC now. Thanks so much Bryant!! Mr Davis took care of my issue quickly and was very helpful. Thanks everyone!”

Jeremy Gastiger

in the last week

“My wife and I purchased a house, and requested a review of our A/C system to be sure it was working correctly. We were very pleased with Kameron, our technician, who was very professional and knowledgeable. We signed up for a two year membership, and feel good knowing that if any problems arise, we can get the service and support we need.”

juanita Pittman Bowden

a month ago

“Ryan was very professional. He explained everything that he did to the unit. He made sure that we understood the problem with the unit. He also said if we had any questions feel free to call him. He's having another technician to come by to inspect the unit tomorrow with a machine he didn't have. We appreciate his honesty and professionalism.”

Dontre Avery

a month ago

“Brian was absolutely amazing in explaining and helping us homeowners to understand the value and importance of keeping the maintenance on an HVAC unit. He went above and beyond and let us know that even though we had bad news, he allowed us to clearly think through a solution and give us plenty of options to consider. Absolutely! Five stars with Brian and I wouldn't want anyone else!!!!”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we're an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Meet the Fayetteville Team

Derek Cole

General Manager

Derek ColeÂ is the General Manager for Simmons One Hour and has been with the Simmons organization since 2001. He has held variousÂ positions from installation, warehouse manager, office manager, comfort advisor, operations manager, to his current role as General Manager. DerekÂ has been featured in Entrepreneur Magazine Franchise Player Spotlight and has been seen on CBS, FOX, NBC, ABC, Huffington Post, and Bloomberg Business sharing about One Hour Heating & Air Conditioning® and home comfort tips.
William Skipper

Operations Manager

William Skipper is the Operations Manager for Simmons Heating.Cooling.Electrical, Inc, a local owned and operated company based in Laurinburg, NC. He has been with the organization for over 25 years with 15 of those years in the field. After over 2,500 installations and hundreds of service demand calls, he brings the rare real-world service knowledge that helps his team blend process and reality. Captain of his local fire department, he has also been serving his community for over 20 years.