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What a journey. When our unit stopped working our house got extremely hot. We ended up in a hotel on 3 separate occasions. But today, Josh and Stephen saved the day. They arrived at around 9am, made assessments, did some troubleshooting, made some determinations and was able to give us bad news and good news. The bad news was that our heat pump was totally damaged which prevented our cooling system from working. But the good news was that they were going to pick up a brand new heat pump, come back and install it. Did I mention that it was around 4pm when they told us this? They had already been here 7 hours🫣. They kept their word and came back with a brand new heat pump, installed it, ran a diagnostic, waited for positive results and gave us the great news 2.5 hours later that the system was working perfectly. Regardless of having a long work day, these two gentlemen were professional, kind, friendly, personable, informative, respectful and patient. In my book, these two men were top tier! We thank you so much for restoring our AC and for the excellent customer service you provided.
1 Hr HVAC did not schedule my spring check up until I called about their monthly charge for such service. They also didn’t call me 20 minutes before the technician arrived as I requested. So they get 3 out of 5 stars for scheduling and admin support. But I want to give 5 out of 5 stars (or even more if possible) for the service that their HVAC technician Jay Len-Ivey provided. Ivey was very polite and personable. He seemed thorough in his work, accommodated small adjustments needed that prevented bigger issues in the future like:putting screws to the furnace door so it isn’t loose and expose furnace flames next to the water heater and he put tape around an open cable in the outside unit so water won’t leak in. Ivey also was thorough in explaining all the items on his checklist He ensured he cleaned up behind him. He was very professional and seemed very knowledgeable.
I wanted to leave a review for John because his customer service has been absolutely outstanding. My AC unit is currently experiencing some issues, and while we are currently waiting for a couple of parts to be shipped and installed to completely wrap up the repair, John has already made this a seamless experience. From the moment he arrived, he was incredibly professional, courteous, and respectful. What I appreciated most was his patience with all of my questions. I had a ton of concerns about what was wrong with the system, and John took the time to explain the entire situation to me clearly, breaking down exactly what the broken parts do and why they need to be replaced. It is rare to find a technician who takes the time to educate the customer rather than rushing to the next job. He has been incredibly helpful so far, and based on this initial visit, I have total confidence in his work! Avery Blondell who came out to install the parts that I needed did a wonderful job also and in the same respect was very courteous, respectful and had patience with all of my questions!!! Both of these young men were wonderful!!!
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