History

What a journey. When our unit stopped working our house got extremely hot. We ended up in a hotel on 3 separate occasions. But today, Josh and Stephen saved the day. They arrived at around 9am, made assessments, did some troubleshooting, made some determinations and was able to give us bad news and good news. The bad news was that our heat pump was totally damaged which prevented our cooling system from working. But the good news was that they were going to pick up a brand new heat pump, come back and install it. Did I mention that it was around 4pm when they told us this? They had already been here 7 hours🫣. They kept their word and came back with a brand new heat pump, installed it, ran a diagnostic, waited for positive results and gave us the great news 2.5 hours later that the system was working perfectly. Regardless of having a long work day, these two gentlemen were professional, kind, friendly, personable, informative, respectful and patient. In my book, these two men were top tier! We thank you so much for restoring our AC and for the excellent customer service you provided.

1 Hr HVAC did not schedule my spring check up until I called about their monthly charge for such service. They also didn’t call me 20 minutes before the technician arrived as I requested. So they get 3 out of 5 stars for scheduling and admin support. But I want to give 5 out of 5 stars (or even more if possible) for the service that their HVAC technician Jay Len-Ivey provided. Ivey was very polite and personable. He seemed thorough in his work, accommodated small adjustments needed that prevented bigger issues in the future like:putting screws to the furnace door so it isn’t loose and expose furnace flames next to the water heater and he put tape around an open cable in the outside unit so water won’t leak in. Ivey also was thorough in explaining all the items on his checklist He ensured he cleaned up behind him. He was very professional and seemed very knowledgeable.

Called this company and got back in a timely manner for installation of a new unit. Worked with Michael, one of the comfort advisors and he was very knowledgable as well as patient with explaining how everything works to me. Worked with Eduardo for the installation, and he was very kind and a hard worker. Even after a long work day, he continued to show kindness and patience with me to show me the ropes of the new system. Would recommend this company again for their quick turnaround response as well as their hospitality.

I had a great experience with the HVAC diagnostic service. The technician was professional, knowledgeable, and took the time to inspect my system and explain the issue clearly. I appreciated the patience, honesty, and attention to detail throughout the process. The service was helpful and gave me a better understanding of what my HVAC system needs. I would definitely recommend them to anyone looking for reliable HVAC diagnostic services!

Our technician, Ronnie, was amazing! His attention to detail was great to see. He took the time to explain what he was doing and any questions or concerns we had. I would recommend him and One Hour’s services to family and friends. Ronnie was able to fix our issue right away. He showed me what the problem was, explained what it was. It has been great to see him grow with the company. Every time he services our home, we always feel we are in great hands!