Giving Homeowners Extra Protection for Your Home’s Comfort

What a journey. When our unit stopped working our house got extremely hot. We ended up in a hotel on 3 separate occasions. But today, Josh and Stephen saved the day. They arrived at around 9am, made assessments, did some troubleshooting, made some determinations and was able to give us bad news and good news. The bad news was that our heat pump was totally damaged which prevented our cooling system from working. But the good news was that they were going to pick up a brand new heat pump, come back and install it. Did I mention that it was around 4pm when they told us this? They had already been here 7 hours🫣. They kept their word and came back with a brand new heat pump, installed it, ran a diagnostic, waited for positive results and gave us the great news 2.5 hours later that the system was working perfectly. Regardless of having a long work day, these two gentlemen were professional, kind, friendly, personable, informative, respectful and patient. In my book, these two men were top tier! We thank you so much for restoring our AC and for the excellent customer service you provided.

1 Hr HVAC did not schedule my spring check up until I called about their monthly charge for such service. They also didn’t call me 20 minutes before the technician arrived as I requested. So they get 3 out of 5 stars for scheduling and admin support. But I want to give 5 out of 5 stars (or even more if possible) for the service that their HVAC technician Jay Len-Ivey provided. Ivey was very polite and personable. He seemed thorough in his work, accommodated small adjustments needed that prevented bigger issues in the future like:putting screws to the furnace door so it isn’t loose and expose furnace flames next to the water heater and he put tape around an open cable in the outside unit so water won’t leak in. Ivey also was thorough in explaining all the items on his checklist He ensured he cleaned up behind him. He was very professional and seemed very knowledgeable.

Called this company and got back in a timely manner for installation of a new unit. Worked with Michael, one of the comfort advisors and he was very knowledgable as well as patient with explaining how everything works to me. Worked with Eduardo for the installation, and he was very kind and a hard worker. Even after a long work day, he continued to show kindness and patience with me to show me the ropes of the new system. Would recommend this company again for their quick turnaround response as well as their hospitality.

⭐⭐⭐⭐⭐ We couldn’t have asked for a better experience with One Hour Heating & Air Conditioning. From beginning to end, the entire team was professional, knowledgeable, friendly, and made what could have been a stressful situation incredibly easy. Medell, our consultant, was absolutely amazing. He took the time to explain everything clearly, walked us through our options without making us feel pressured, and genuinely made us feel taken care of. Beyond being great at his job, Medell is just an awesome human being, and he deserves a huge shout-out for the way he treated us throughout the process. Luke, Gabriel, and the rest of the installation team did an amazing job as well. They were professional, respectful of our home, worked hard, and made sure everything was done right. We truly couldn’t have asked for a better group of people to handle such a major project for our home. The communication, service, installation, and overall experience exceeded our expectations. We’re extremely happy we chose One Hour Heating & Air Conditioning and would absolutely recommend them to anyone needing HVAC work. Thank you Medell, Luke, Gabriel, and the entire team. You guys were fantastic!