One Hour Heating & Air Conditioning® of Hampton Roads

History

Classic Air Care, Inc. began September 1st of 1979 by Alan Heckel and Todd Kletz, with one goal: providing heating and air conditioning customers of Hampton Roads with timely and exceptional service.

For two decades, Classic Air Care assisted customers all over the Southside of Hampton Roads with residential HVAC installation and repair. We grew exponentially, as did our reputation. By the time co-founder Alan Heckel retired, The Virginian Pilot recognized us as, “Best at the Beach.”

We were just getting started. As Todd took over sole ownership, we expanded our service area, answering calls throughout the Peninsula.

In 2004, Classic Air Care joined One Hour Heating & Air Conditioning in order to improve and expand our service to include all of Hampton Roads. Entrepreneur Magazine had recognized them as one of their, “Top New Franchises” due to their explosive growth, exceptional organization, and commitment to serving customers on-time.

The accolades keep pouring in…

“Franchise of the Year” by Clockwork Home Services, 2009
“Best Place to Work” by Inside Business, 2009
“Small Business of the Year” – Hampton Roads Chamber of Commerce, 2010
“A+ Rating” with the Better Business Bureau since 2008
“President’s Award” by Direct Energy, 2014-2016
“Best of Southside” by Coastal Virginia Magazine, 2016-2018
“Roaring 20 Honoree” by Inside Business, 2016
“Community Impact Awards Honoree” by COVA Biz Magazine, 2016
“Best Contractor To Work For” – ACHR The News, 2017
“Best Places to Work” – COVA Biz Magazine, 2018

Coastal Virginia Best of Reader's Choice Awards badge Inc 500 America's Fastest-growing Private Companies logo Entrepreneur Franchise 500 Top Ranked 2017 logo BBB logo

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(7235 reviews)

Amber Barbeau

2 weeks ago

“Probably the best interaction I've had with a rep, Josh was great! He arrived earlier than anticipated, took the time to explain what was going on, showed us where the issue was, how it works so we understood how to avoid future issues and was able to get us back up and running. Josh showed us how we could benefit from some optional items and explained how it would be beneficial for longevity of our unit... essentially explained the value of the price. Josh shared some company history with us and the community they have at One Hour that really made me appreciate this company that much more. Josh was very personable, and very tolerant of my 12 year old's endless questions and crazy dogs.”

Trey Morgan

a month ago

“Adrian was great! Very quick and thorough install. He asked me alot of questions throughout the install about my preferences which was great. Like what way do I want my unit facing, what is my ideal humidity etc. It was amazing having ac again being able to sleep in my bed again.”

Kelly Wirfel

3 weeks ago

“If I could give 100 out of 10 stars, I would! One Hour Heating and Air Conditioning sent out Gary as our technician, and he was absolutely outstanding. His knowledge was remarkable—he took the time to walk us through every detail, answered all of our questions, and made sure we felt completely confident in the work being done. His professionalism was second to none, as he arrived on time, worked efficiently, and carried himself with a level of courtesy that is rare to find. I also truly appreciated his attention to cleanliness—he was careful in our home, used protective coverings, and left the workspace looking better than when he arrived. It’s clear that Gary takes pride not only in the quality of his work but also in the experience he provides for customers. Gary is a true asset to One Hour Heating and Air Conditioning, and because of his outstanding service, they have earned a loyal customer. I would recommend him without hesitation to anyone looking for exceptional service!”

Krissy Marie

4 months ago

“DeVaughn was very professional, informative and thorough while inspecting my unit. He suggested that I get a part to prevent any further rust so I went ahead and purchased that. He cleaned my unit inside and out; free of debris and pollen. I been dealing with them for a few years now and they exceed my expectations every time. After about 5 years my unit is still holding up pretty well.”

Servicing your entire home

Part of the Authority Brands Family

Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.