Reviews

    • I just wanted to take a minute to let you know I had technician Jay out to my home today and he was super helpful and knowledgeable. I think it's important to recognize talent and good customer service, so maybe he should get Friday off with pay? or a raise? or a custom van with comfy seats and a mini-fridge? Anyway, I'm glad I called OneHour, they're awesome.
      - Sarah Parker
    • We just had technician Jack Holmes come service our system. He did an outstanding job. Very thorough, forthright, and clear in explaining what our system is doing well and what might be of concern in the future. He took pictures to show me components that I would not have been able to see otherwise. Great service!
      - Ari Zito
    • Dalton was the one who helped me out when my ac went out! He was able to fix it in a timely manner. Which was definitely necessary because of how hot it was!! Not to mention he was very polite and courteous! He’s the bee's knees!! I definitely recommend him and will be asking for him anytime I have a problem in the future! Thanks, Dalton!!
      - Linda Hummel
    • Today we got our AC replaced. Tony P and Andre A was very professional. they continued to inform us of what they were doing as they were going along. They worked fast and quiet. I was able to complete my work online as well as complete my homework assignment without the noise of construction. They let us know ahead of time that the house would get hot. I really enjoyed the service and we will be using them again.
      - Tanisha Austin
    • Already thrilled with my results through the entire process from the initial technician jay coming out and fixing the problem the first time but giving me all the information on my system and that we will have to replace it(it froze back over within 24 hours so we absolutely had to get a new system as well as it is 13 yrs old). Michael came out the next morning to give an estimate, went over everything thoroughly. And today Mike and Darnell came to install. They were very professional and did not rush through the job. It is already cooled down in here and being 7 months pregnant with small children it is very much appreciated. Everyone I have encountered and spoken to on the phone has been great.
      - Rebecca Golfieri
    • I've been using these guys for years. I am a member of their comfort club and have never had a problem with them coming out quickly when I have an issue which I have a few times. Technicians are always courteous, personable, and knowledgeable. Being a member of their comfort club gives me peace of mind and they haven't let me down yet!
      - Vic Whitehead
    • Excellent first time experience with One Hour. You hear a lot of advertising coming from them, but when two technicians named John and Brandon show up, you realize it’s true. Very professional, detail-oriented and full of knowledge. They took me through every step of my maintenance procedure. Granted my unit is 23 years old. They gave me an extremely detailed report for me to take to my home warranty service, as I probably will need a new system in the near future. Thanks One Hour for sending me two of your best
      - Doug Lemhef
    • We called to schedule a maintenance visit on our AC unit installed by the company back in 2010. They were very responsive and accommodating to the schedule. The technicians promptly arrived within the first half-hour of the scheduled window between 3-7. Joe and Tyler were very thorough with cleaning out the unit grid. They both took the time to inspect the craw space to ensure that the ducts are not disconnected (had some concerns that I brought up). They are very friendly and courteous. After the work was completed, they went through the checklist in detail. Our AC unit is showing some age. I appreciate their candid observations on the best options if the need for a new unit comes up. Highly recommend this company. Great job guys! Thanks again!
      - Sarina Waterfield
    • Jack came out to my home today for a heating tune-up and he was awesome!!! He definitely represents your company very well. He was very thorough, very professional and friendly. He explained everything he did, showed us pictures and even a video of every step of what he was doing and I really appreciate that. I will continue to use this company for my HVAC needs and will specifically ask for Jack to be the one to come out. Technicians like Jack will keep your company successful.
      - Cindy Jimenez
    • Where to begin? This was to resolve issues with another vendor. The great service started the minute you all answered the phone. Mr. Porter was thorough in explaining code violations (from the previous heater install 1 year ago, other vendors). The install team was there the next day on time, worked non-stop to complete the installation, and provided a thorough overview of work performed and answered all questions from start to finish. Very friendly and business-like in all facets. Already recommended to others in they need service to call One Hour for a quote. Also, with the special that was being run, we saved roughly $2K.
      - Ben Demery
    • I am a Comfort Care customer with One Hour and Casey came out to do my free precision tune-up and cleaning. He was friendly, efficient and able to answer any and all questions regarding my system. Great experience! I would recommend One Hour to all my friends including the Comfort Club membership.
      - Linda Arrington
    • We had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs there. They even vacuumed while cleaning up!
      - Evelyn Albright
    • We had our AC and furnace replaced today by Andre and Tony P. They did such a great job. My husband and I already had plans to be in and out of the house all day long and we had total peace of mind leaving the house with the techs there. They even vacuumed while cleaning up!
      - Evelyn Albright