“What a journey. When our unit stopped working our house got extremely hot. We ended up in a hotel on 3 separate occasions. But today, Josh and Stephen saved the day. They arrived at around 9am, made assessments, did some troubleshooting, made some determinations and was able to give us bad news and good news. The bad news was that our heat pump was totally damaged which prevented our cooling system from working. But the good news was that they were going to pick up a brand new heat pump, come back and install it. Did I mention that it was around 4pm when they told us this? They had already been here 7 hours🫣. They kept their word and came back with a brand new heat pump, installed it, ran a diagnostic, waited for positive results and gave us the great news 2.5 hours later that the system was working perfectly. Regardless of having a long work day, these two gentlemen were professional, kind, friendly, personable, informative, respectful and patient. In my book, these two men were top tier! We thank you so much for restoring our AC and for the excellent customer service you provided.”

Anisha Walker

4 months ago

“DeVaughn was incredibly professional, friendly, and knowledgeable throughout his entire visit. We needed to have one of our heat exchangers replaced, and he took the time to thoroughly explain each step of the process before completing the work. His professionalism and attention to detail gave us complete confidence that we were in great hands! We also had the pleasure of working with Kala and Lakawan, who were equally amazing! All three technicians were courteous, honest, and professional. What we appreciated most was their integrity. They never pressured us into purchasing anything we didn’t need and genuinely had our best interests at heart. It’s refreshing to find a company that values honesty, quality workmanship, and exceptional customer service. One Hour Heating & Air Conditioning truly treats you like family! We wholeheartedly recommend them for all your heating and air conditioning needs. They’ve earned our trust, and we will absolutely be customers for life!”

Stephanie Westervelt

2 weeks ago

“Nick was very personable and professional. We were so glad that One Hour could get somebody out same day and quickly. We reached out to another company more than a week ago and never even got a return call. We are looking forward to sleeping in a cool and comfortable house again! Update: We ended up getting a new system installed to replace our 23 year old system which has been having problem after problem. The team who came to install was fantastic! They explained what they were going to do and got started as soon as I showed them where everything was. They laid out drop cloths and wore booties to protect my floors which was so nice. Once the install was done, they cleaned up after themselves and left it better than they found it. We are extremely happy with the services and equipment we’ve received from One Hour!”

Madison

4 weeks ago

“Today I had One Hour Heating And Cooling Salesman the first one the electrician came out and did a whole house electrical inspection outstanding job. Technician Nate highly recommended Second, Service man came. He did a super tuneup on the heater and air-conditioning system. I must say he did the most outstanding cleaning on the outside. Highly recommend KoJo After they were done I had Orkin Termite pest control come out and did some work in the attic. As they were working at NO FAULT of the work they were doing. Live wires were found in the attic. I called One Hour again to have an electrician come out and repair what ever they found. Technician Josh responded quickly. He found two wires that were hot in the attic. I believe they were there for sometime. I am blessed that the house never burned down. Anyway, Josh made the repairs and my family is safe. Thank you One Hour Heating and Cooling // Electricians for all your help and assistance today. If I could put more then 5 Stars I would be happy.”

Thomas Metzgar

a week ago