What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

One Hour Heating & Air Conditioning® of Hot Springs

4.9

(1586 reviews)

Heating & Air Conditioning

Services By One Hour

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HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Hot Springs, AR

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgeable

4.9

(1586 reviews)

eric Sw

07-02-2025

“These people are very good people, great at what they do and they really helped us out. Matthew was awesome and really showed that he cared and valued us. Working in customer service myself I can say that Matthew is a winner. He didn't just help us but he was early and fast as well. Very much appreciated and I would recommend them to anyone. Also found out they have 4x4 trucks now for the winter. Keep that in mind when your stuff goes out this next winter and it's snowing.”

Karen Goff

07-01-2025

“Brad came by today to do the checkup on my AC and it went well and he left with everything working just fine but about 20 minutes later the fan outside was running but there wasn't any air blowing in the inside vents. I called Brad and within 10/15 minutes he came back and replaced my fan in the blower that was still under warranty but had stop working. I had my AC back on and working without any extra cost. Thanks so much for taking care of this so quickly!!!!”

Kimberly Lopez

07-01-2025

“Absolutely love this company! They are super communicative, timely, thorough, and just all around very friendly and fantastic to work with. Pricing is very reasonable.”

JayneAnn Clark

06-27-2025

“Matthew provided excellent service when finding the issue of our office not cooling! Very professional, knowledgeable and thorough young man. The turnaround time of getting someone out and fixing the problem was super fast! Thank you from Century 21 Parker & Scroggins Hot Springs office!”

Leo Davis

06-26-2025

“They arrived on time. Came in and explained what they would be doing. DID what they had covered. And, once completed, took the time to answer my questions. Overall, a great visit.”

Valerie Wingfield

06-26-2025

“Brad is a super nice guy!”

Mary Jo Brooks

06-26-2025

“Awesome service and very professional!!”

Marla Edwards

06-25-2025

“Very professional and explained everything prior to making repairs. Replaced the A/C condensation pump the same day that I called. Highly recommend!”

Jim Haldeman

06-24-2025

“Cody was very professional and proficient. Thank you Cody”

Dan P

06-22-2025

“I needed an emergency repair, and they managed to fit me into the schedule quickly. The scheduler was friendly, and the technician Garry did a great job diagnosing and fixing the problem promptly and for a fair price. I couldn't be happier with the whole experience!”

Special Offers

Mention these discounts at time of service

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Free Second Opinion

On New HVAC System

Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Management reserves the right to modify offers at any given time. Some restrictions may apply.
10% OFF

Any Service for Veterans, Active Military and First Responders

Coupon must be presented at time of purchase. Cannot be combined with any other offers or discounts. Management reserves the right to modify offers at any given time. Some restrictions may apply.
0% APR with approved credit

FINANCING OPTIONS AVAILABLE 0% APR with approved credit CALL TODAY 501-525-COOL (2665)

With Qualifying New Installations. Cannot be combined with any other offers or discounts. One Offer Per Household.

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HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, were an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

0% Financing Available

Prioritize your comfort without fronting the entire bill on day 1 – contact us today to learn more about financing options.

Discover Your Options

Meet the Hot Springs Team

Jason Vincent

Owner

Jason Vincent is the owner of One Hour Heating & Air Conditioning. He has worked in the HVAC field for 26 years. He is a United States Air Force veteran. He and Paula have been married for 30 years and have 2 children. Jason's time off is spent chasing kids to different events from sporting to band. He loves to hunt and fish and enjoys cooking, mostly outside. Jason's life goal: Follow Jesus and love others.
Jeremy Austin

Service Manager

Jeremy Austin is the Service Manager for Grisham One Hour Heating & Air Conditioning. He has been in the HVAC trade for 18 years. Jeremy has been married to his wife Jessica for 17 years and they have two daughters. In his “off time”, Jeremy enjoys hunting, fishing, softball and participating in his daughters’ after school extracurricular activities. Jeremy is EPA certified.
Sabas Ugartechea

Service Technician

Sabas chose the HVAC industry due to it being a high demand field. He has worked in the HVAC industry for 5 years. Sabas has been married to his wife, Bethany, for 16 years. They have 2 children, Cruze and Carsyn. Sabas loves the outdoors and spending his spare time with his family. He also has a unique interest in all types of cars, new and old.
Cody Chavez

Service Technician

Cody Chavez is an EPA certified Maintenance Technician for Grisham One Hour Heating & Air Conditioning. He started his career off with our company 5 years ago. He chose heating and air because of family members in the trade that truly enjoy their job. Cody is married with 4 children. In his downtime, Cody likes spending time with his children and also working out/power lifting.
Dylan Williams

Installation Technician

Dylan Williams is an installation technician for Grisham One Hour Heating & Air Conditioning. He has worked for Grisham One Hour since August 2023. In his free time, Dylan enjoys sports & gaming. Dylan always has a great attitude & works hard every single day!
Garry Autrey

Service Technician

Garry Autrey is a Service Technician for Grisham One Hour Heating & Air Conditioning. He has been in the HVAC trade for 5 years. Garry and his wife have 2 young children, a boy and a girl. In his free time he enjoys hunting and fishing. Garry has top customer satisfaction because he enjoys his work!
Joe Galistiel

Senior Technician

Joe Gallistel is a Senior Technician for Grisham One Hour Heating & Air Conditioning. Joe has been in the HVAC industry for 35 years. He has been married for 33 years, has a 30 year old child, and a precious new grandchild. Joe is a proud member of Social Hill Baptist Church. He enjoys fishing and kayaking. Joe is great at what he does because he genuinely loves to help people.
John Bright

Service Technician

John Bright is a Service Technician for Grisham One Hour Heating & Air Conditioning. He has been in the HVAC industry for 16 years. John and his wife, Jessica, have 3 children, Jacob, Sage, & Eli. John enjoys being outdoors: hiking, kayaking, and fishing. He also builds Shelf models & RC models. John is thorough and upfront in his work, gaining his customers’ trust!
Kaleb Meredith

Installation Technician

Kaleb Meredith is an installation technician for Grisham One Hour Heating & Air Conditioning. He has worked for Grisham One Hour for 2 years. In his free time, Kaleb enjoys spending time with his family & two dogs. If Kaleb is not spending time with his family, you will find him in the woods or on the lake, fishing. Kaleb is kind, courteous, and makes sure ALL customers are satisfied with their new system!
Kelsey Johnson

Administrative Assistant

Kelsey Johnson has called Grisham One Hour Heating & Air Conditioning home away from home for over a year. As administrative assistant, Kelsey mostly works with our Club Maintenance Agreement customers. She joyfully completes many tasks that keep our business running and our customers and employees happy! Kelsey has been married to her husband, Josh, for 4 years. Kelsey and Josh have two young children, one boy and one girl. Kelsey enjoys all things nature & spending time with family & friends.
Tonya Stafford-Martin

Office Manager

Tonya Stafford-Martin is the Office Manager for Grisham One Hour Heating & Air Conditioning. She has worked for Grisham One Hour for over 5 years. Tonya and her husband, James, have 7 children and 3 precious grandchildren. In her free time, Tonya enjoys making t-shirts, crafting, and spending time with friends and family. Tonya is very competitive; especially when it comes to softball and trying to beat the guys in hunting the biggest buck! She works hard everyday making sure this Grisham One Hour machine is running top notch! From customers to technicians to administration, Tonya makes sure everyone is doing their best & receiving our best!
Jordan Coleman

Administrative Assistant

Jordan Coleman has been working for Grisham One Hour Heating & Air Conditioning since August 2023. As an administrative assistant, Jordan mostly works with our Marketing and Advertising Campaigns. She happily completes many other tasks to help our company grow & keep our customers happy! Jordan has two young boys, Bishop & Bennett. She enjoys spending her time with her boys & family (preferably outside), growing closer to God, and teaching her boys about Jesus.
Shane Abernathy

Senior Field Manager

Shane Abernathy is a Senior Field Manager for One Hour Heating & Air Conditioning of Hot Springs. Shane has worked for One Hour in many different capacities for 25 years. Shane has been married for 26 years. He and his wife have two children. Shane enjoys spending time with his family, watching his children’s sporting events, and enjoying the outdoors. Shane is a critical thinker & problem solver when it comes to all HVAC related issues.
Mike Baxter

Sales/Parts Coordinator

Mike Baxter is the Sales/Parts Coordinator for Grisham One Hour Heating & Air Conditioning. Mike has worked in the HVAC industry for 28 years. He first became interested in the industry because his dad was an HVAC mechanic. His first company paid for him to go to trade school and he has excelled in this industry ever since. Mike has two older children: a daughter, Justyc, and a son, Jake. Mike has always enjoyed playing softball, relaxing on the beach, and enjoying the views in the mountains; none of which brings him as much joy as spending time with his family.
Kelly Morgan

General Manager

Kelly Morgan is the General Manager for Grisham One Hour Heating & Air Conditioning. Kelly has been with Grisham One Hour for 6+ years and worked in cust service for 14 years. Kelly and his wife, Kim, have been married for 35 years. They have 2 daughters and 4 grandchildren. Kelly enjoys spending time in God’s creation deer hunting. He also loves spending time with his family, especially his grandchildren, and his church family. Kelly keeps everything running smoothly, makes sure customer satisfaction is top priority, and helps the business grow.
Brad Buttrum

Service Technician

Brad Buttrum is a Service Technician for Grisham One Hour Heating & Air Conditioning. He has worked as a licensed technician for 23 years. Brad has 4 children. He enjoys spending time with his family and likes to hunt when he gets the chance. Brad’s training, experience, and the fact that he truly values his work and his customers makes him an outstanding technician!
Mark Crumpton

Home Comfort Specialist

Mark Crumpton is a Home Comfort Specialist for One Hour Heating & Air Conditioning. In addition to his qualifications as a comfort advisor, he is also a licensed electrician. He has served this community for 30 years. He and his wife, Tammy, have 3 children. Mark enjoys spending his time off with his family, hunting, and fishing! Offering the best equipment with the best service for the best price is Mark’s top priority!