Customer service: great. Scheduling: great Updates on where you are in the queue: great Have questions? Get answers fast. Linnell is amazing. Great guy. Talked us through what he was doing and what our next steps are. No hidden prices or gotchas and most importantly, my house is cooling again! Thank you all for your help!
Joshua Francís, service technician, performed a diagnostic test of my HVAC on Thursday, 02/26/2026. He was very thorough in his evaluation of current components. Upon completion, Joshua and I sat down to discuss the tonnage mismatch of the three major components and how inefficient the system operates as a result. I then agreed to him determining the ‘heat load’, thus more accurately determining needed AC cooling capacity. He then laid out costs of single stage, two stage and variable speed packages along with miscellaneous items to come up with complete pricing for each scenario as well as warranty information and additional package inclusions to help round out the decision making process. Finally, payment options were determined using a soft credit hit and maintenance plan, touting their benefits. Once he got home, he transferred key elements of his findings into specific items needed for each of the three options for greater clarity and accuracy. A lot to digest, but quotation is good for 30 days, so I’ll be scrutinizing further and likely asking additional questions before making a final decision. Kudos to both Mr. Francís and his employer for seeing him for the gem that he is. Joshua’s enthusiasm for his job really shines through as his acumen is top notch!
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
Book online with us 24/7
Learn about our financing options!