You called and spoke with Sheena J about our Maintenance plan and she was very informative and professional. This left a very good impression on me and I will be calling back for services in the near future.
- IeishaHouston, TX
I called in and spoke with Sheena J her customer service was courteous and very professional I would recommend this company to my friends and family. Thanks to her
- Monica HaywardHouston, TX
I wanted you to know that Filomena helped me with a warranty issue and did a 5 star job and we thank her
- Terry BurgessConroe, TX
I received an awesome information from a representative name Filomena, she was very helpful. Thanks a lot
- MariaHouston, TX
Great customer service I spoke to Filomena Hernandez she answered all my questions. She was very helpful.
- Monica garciaHouston, TX
Called One Hour because we were having issues with the thermostat that was installed by the previous owner that used One Hour. The technician came earlier than the appointment. Professional does not begin to describe him. Polite. Courteous.
Looked over our thermostat and system. Realized it was operator error (I.E. me) and didn't have to replace it. Saved us hundreds of dollars where other companies probably would have just replaced it and pocketed the money.
ABSOLUTE PROFESSIONALS! We will definately be using One Hour again for our A/C and Heating needs!
- Chris C.Spring, TX
August in Texas is HOT. My AC (14 yrs old) died. I needed help fast. Even though it was late in the day, Jose E. a Comfort Advisor with One Hour AC came out with Technician Tom K. to assess my needs. Jose assured me the new AC would be installed quickly. Other companies were unable to get deliveries from their suppliers for days or longer. Jose and Tom were polite, prompt, professional and knowledgeable.
- Debra S.
Joseph H. was very professional. He arrived and fixed an issue that a previous company had mishandled. He was able to explain the issue so i could understand the problem and to know what he is fixing and why. I would recommend and call Joseph for any other AC issue I have in my home.
- Michael H.
Michael Sweet did an incredible job. He was respectful, through and explained everything to me. Our system is old and he told me that. But he didn't try to force me to get a new one, just warned me that we are living on a prayer. We know we need one but just can't be now. Appreciate that he was trying to scare me into getting one. He stayed here until he was satisfied that it was working correctly. I really appreciate the time he took to do that. Thanks Mike
- Diane SecatoreDickinson, TX
I have had other Companys in the past and always seem to have another problem after they left.
Called One Hour Air they gave me my options and decided to replace my old system they arrived Monday and worked all day Jose and his crew did an excellent job.Thanks,ONE HOUR AIR.
- Ronald ZollHouston, TX
I have had other Companies in the past and always seem to have another problem after they left. Called One Hour they gave me my options and decided to replace my old system they arrived Monday and worked all day Jose and his crew did an excellent job.Thanks, One Hour.
Tim was a professional technician for HVAC maintenance services. Tim has helped and explained thoughtfully, giving us the best option to solve our current situation. This is our first time to have HVAC services. We are satisfied with the service. Definitely, we will introduce to friends and family. Thank you
Cesar Felipe was courteous and highly professional. The problem with our AC was fixed cost effectively and efficiently. Good job.