A success today with resolving an odd, annoying noise from the AC unit. Ace Vega of One Hour took less than an hour with determining and fixing the problem that was earlier reported by another technician without success. Ace even took pics of the problem and illustrated how he resolved the issue. I really appreciate his proactive approach with getting to the root cause of the noise.
- Joyce PowellRichmond, TX
Absolutely the best service I could ask for. Professional, polite, informative and importantly for One Hour, highly motivated to grow. I will request Alfredo whenever I need my system serviced! Thank you, Alfredo!
- Molnar TomHouston, TX
One Hour came to my house today and did a full service check. The technical Jacorey was very professional and knowledgeable. He jumped right into action and was helpful by answering all my questions while making sure my service was up to date. I would recommend One Hour to anybody. I would like to also give a special thank you to Manager Derrick Howard for his help with changing out the compositor on my unit. We will definitely be using One Hour for all our A/C and
Heating needs in the future...
- Rudy Sanchez JrHouston, TX
Sean was the technician that came out and was very professional, courteous and knowledgeable. He got right to work and told me exactly what he was doing to find and fix the problem. He answered all my questions and even advised me on other valuable services offered, one of which, the compressor starter kit, I elected to have him install to help prevent future problems. Sean was very friendly, especially for having to come out so late at night....and I know he was not the technician originally assigned to fix my a/c but he made me feel good that he was the one that came out to help me.
- Robert ReidHumble, TX
Jerimiah Rivera arrived to do our summer maintenance and system check up, he immediately impressed me with his friendliness and professional attitude. What a great first impression and representation of your company! Jerimiah began his process of checking our system taking time to explain his findings and answer our questions with respect. He took the time to explain and teach me how to keep the outside unit clean to enable efficient maximum cooling. I appreciated his patience in carefully explaining to me the process and need to do this maintenance on a periodic basis. What a great awareness for me. He completed his process and explained his suggestions of efforts for us to keep our systems working efficiently. Truly appreciated. Jerimiah was extremely polite, courteous, friendly and knowledgeable! Great customer service...totally satisfied! I would welcome Jerimiah for future work on our system. 5 plus stars!!!!
- KATHLEEN ANNE TULLISHouston, TX
I have always enjoyed the professionalism of the One Hour Air Conditioning & Heating Employees in Houston. Christopher Payne was articulate, friendly and very knowledgeable. I highly recommend this firm. Chris diagnosed the problem (over flow valve) within minutes and corrected the issue.
- John EllisKaty, TX
My family has used this company for 30 years. Back when they were Hallmark Air Conditioning and now as One Hour. We have never been disappointed in the professional way they conduct themselves in every manner. The technicians are always incredibly professional and polite, on time and extremely helpful. I will use them for another 30 years.
- Heather VHouston, TX
You called and spoke with Sheena J about our Maintenance plan and she was very informative and professional. This left a very good impression on me and I will be calling back for services in the near future.
- IeishaHouston, TX
I called in and spoke with Sheena J her customer service was courteous and very professional I would recommend this company to my friends and family. Thanks to her
- Monica HaywardHouston, TX
I wanted you to know that Filomena helped me with a warranty issue and did a 5 star job and we thank her
- Terry BurgessConroe, TX
I received an awesome information from a representative name Filomena, she was very helpful. Thanks a lot
- MariaHouston, TX
Great customer service I spoke to Filomena Hernandez she answered all my questions. She was very helpful.
- Monica garciaHouston, TX
Called One Hour because we were having issues with the thermostat that was installed by the previous owner that used One Hour. The technician came earlier than the appointment. Professional does not begin to describe him. Polite. Courteous.
Looked over our thermostat and system. Realized it was operator error (I.E. me) and didn't have to replace it. Saved us hundreds of dollars where other companies probably would have just replaced it and pocketed the money.
ABSOLUTE PROFESSIONALS! We will definately be using One Hour again for our A/C and Heating needs!
- Chris C.Spring, TX
August in Texas is HOT. My AC (14 yrs old) died. I needed help fast. Even though it was late in the day, Jose E. a Comfort Advisor with One Hour AC came out with Technician Tom K. to assess my needs. Jose assured me the new AC would be installed quickly. Other companies were unable to get deliveries from their suppliers for days or longer. Jose and Tom were polite, prompt, professional and knowledgeable.
- Debra S.
Joseph H. was very professional. He arrived and fixed an issue that a previous company had mishandled. He was able to explain the issue so i could understand the problem and to know what he is fixing and why. I would recommend and call Joseph for any other AC issue I have in my home.
- Michael H.
Michael Sweet did an incredible job. He was respectful, through and explained everything to me. Our system is old and he told me that. But he didn't try to force me to get a new one, just warned me that we are living on a prayer. We know we need one but just can't be now. Appreciate that he was trying to scare me into getting one. He stayed here until he was satisfied that it was working correctly. I really appreciate the time he took to do that. Thanks Mike
- Diane SecatoreDickinson, TX
I have had other Companys in the past and always seem to have another problem after they left.
Called One Hour Air they gave me my options and decided to replace my old system they arrived Monday and worked all day Jose and his crew did an excellent job.Thanks,ONE HOUR AIR.
- Ronald ZollHouston, TX
I have had other Companies in the past and always seem to have another problem after they left. Called One Hour they gave me my options and decided to replace my old system they arrived Monday and worked all day Jose and his crew did an excellent job.Thanks, One Hour.
Tim was a professional technician for HVAC maintenance services. Tim has helped and explained thoughtfully, giving us the best option to solve our current situation. This is our first time to have HVAC services. We are satisfied with the service. Definitely, we will introduce to friends and family. Thank you
Cesar Felipe was courteous and highly professional. The problem with our AC was fixed cost effectively and efficiently. Good job.