Gianni was great. Helped us out with diagnosing a problem, and we ended up electing to get a new unit as it was a long time coming anyway. He worked out some good deals for us that saved us a good bit of cash. Nice guy, too. It was a pleasure working with him. Ray and Billy did an excellent job on the installation. They solved some unforeseen problems caused by the original builder of the house, who had really screwed us over, but Ray and Billy put in the extra work to get us running properly. It was a whole lotta work, but they made it happen. Also just a pleasure to talk to. Real nice guys at this company.
Michael was quick, neat, thorough, and had me up and running quickly when my heater went out. He ordered the necessary part and when it came in, he returned and replaced it. And I was impressed because he didn’t waste time wondering what to do! I appreciate One Hour hiring knowledgeable technicians.
Austin, a service technician, just left after inspecting my new unit, which was installed in November. He addressed every single one of my concerns and agreed that they were real issues that could be corrected with some fine-tuning of the installation. He also found something I had not noticed that could and should be fixed. He assured me that One Hour Air Conditioning & Heating would schedule another appointment with the installers to take care of these items. He also explained that both his visit and the follow-up visit would be covered under my warranty at no additional cost to me. Austin was professional, thorough, honest, and reassuring. He did not try to sell me anything I did not need. I am so relieved! I would give him 10 stars if I could. I will update this review after the next appointment and follow-up visit are completed.
Gianni was great! He was patient with us, explaining the issues & laying out our options. He was not rushed and went over things to make sure we fully understood. He was thorough and made sure the system was up and running before leaving. I appreciate you Gianni and for One Hour getting someone to us right away!
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
Book online with us 24/7
Learn about our financing options!