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Austin, a service technician, just left after inspecting my new unit, which was installed in November. He addressed every single one of my concerns and agreed that they were real issues that could be corrected with some fine-tuning of the installation. He also found something I had not noticed that could and should be fixed. He assured me that One Hour Air Conditioning & Heating would schedule another appointment with the installers to take care of these items. He also explained that both his visit and the follow-up visit would be covered under my warranty at no additional cost to me. Austin was professional, thorough, honest, and reassuring. He did not try to sell me anything I did not need. I am so relieved! I would give him 10 stars if I could. I will update this review after the next appointment and follow-up visit are completed.
I had a great experience with Roy. He got my AC working again and told me about a few things I could do to keep it in good shape. He was so knowledgeable and didn't treat me like a dingbat because I didn't know these things. Very patient and answered all my questions. It was my first experience with One Hour because the other AC company couldn't come out as fast. Boy you really do mean One Hour. Thanks so much! I'll be using you guys for sure again!
Will Sofield is the most professional and courteous AC installer and technician I have ever had the pleasure to do business with. The above and beyond explanation on how things work and how to take of your system to prevent things from breaking down. The way the system is installed to make sure that it works at its optimal condition, I could not be happier. Thank you so much for taking care of our need for a new system.
Was doing some early spring reatcleaning and air-conditioning went out. The house was a waste and Gianni came out and took care of us he's was very professiona l and in lessten 39 minutes we has air. And he gave my husband and I geat advice on how to keep our unit running great.
Called 1 Hr a/c on a Sunday afternoon. Technician arrived at 7pm spent 3 1/2 hours & fixed unit. Another Technician (Angel) came out Wednesday , did aa analysis on my second unit & discovered Elite A/C Technician had disconnect a wire to disable my second unit. Angel reconnected the wire, did a comprehensive analysis & determined another was wrong with my second unit. ELITE AC wanted almost $2000. to replace part of the unit. O WOULD HIGHLY RECOMMEND ANGEL & ONE HOUR AC FOR YOUR AIRCONDIONING REPAIRS!!!
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