After hours fix - originally I was disappointed; however, following a conversation with the owner, whom thoroughly explained my initial concern - I was relieved to know the work was done to code, and professionally as possible. Awesome communication and great follow up. Thanks!
Glenn was very impressive. He was here for over 5 hours working very hard to find a solution. He also was very honest with me about the issues to our units and I appreciated that a lot. Highly recommend.
My Technician was Glenn Scott today. Glenn was courageous and professional as he explained the needed repairs and confirmed my expectations. The services were completed quickly without any complications. I’m impressed with the quality of HVAC service provided by Glenn at One Hour A/C.
I booked a service call online. Brian returned my call in the morning to gather more information about my request to give me the best assessment of my issue and problem. Instead of just sending a technician out and charging right off the back, he took the time to help me diagnose my problem over the phone at my request and explained everything. Most impressively his vast knowledge of HVAC. he diagnosed my issue exactly. I was even able to resolve it without a service call. It’s rare these days to find a company that work to help you solve your problems and not jump to immediately charging you for everything. I cannot recommend the Leander/ North Austin branch more! I will definitely be using them again in the future.
Ismael notified me of his arrival time and showed up right on schedule, well within the window given. Such a nice young man, even immediately made friends with my big dog. He took the time to look over some paperwork regarding the AC (we’re new owners of the house) and gave me helpful info about our warranty, and he addressed the issues listed in our inspection report. I had to leave for an appointment and left him at the house to complete the work. He sent me a detailed text message when he was done and locked everything up before he left. Even answered within minutes some follow up questions I had later. I couldn’t be more pleased to have met him and have him service our HVAC. I highly recommend!
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