Our Happy Customers
Reviews of Outer Banks
4.9
Andrew Medvec
05-16-2025
“Great experience. Professional, knowledgeable, easy to work with.”
Jim Kmec
05-15-2025
“Tom was fabulous! He took extra time to diagnose and quickly identify the problem-his explanations were easy to understand and were spot on. I’d like to make sure he’s our permanent, semi-annual technician!”
dee noneya
05-14-2025
“I’ve been with this company for 20 years. Chris exemplified the best of ONE HOUR! Super personable!! Highly informative! (the only negative thing I would like to say to the company is that I am and have been on a contract to have you come check my units every six months. This past time, it took eight months and it was only because I called to ask what was going on. I suspect this has happened on some of the other previous visits where more than six months time elapsed. I’ve never said anything about it. From here on out, I will be calling in and scheduling my own appointments. This was a bit disappointing I have to confess.).”
Don Stalpinski
05-14-2025
“Chris was knowledgeable, professional and friendly. Always great service from One Hour, always!”
Tranquil View Vacations
05-13-2025
“One Hour installed our units, did a great job and accommodated our schedule. Dimitri came out to evaluate our new system to help improve humidity reduction, and was very helpful! He took the time to understand what we were experiencing, spent timing checking current settings and the recommended manufacturer setting and then made the necessary system adjustments on all our units. Overall a great process, the quote was competitive, pleased with install (left everything very clean) and the follow up service by Dimitri to adjust settings to our house was outstanding. If you’re looking to replace your HVAC in OBX or need a repair ask for Dimitri, he is very knowledgable and very adapt at troubleshooting. HIGHLY recommend One Hour.”
Summer S
05-13-2025
“Worked really hard to find the issues. Kept us updated as he went along. Displayed professionalism.”
Clayton Small
05-13-2025
“Dimitri did a great job. Very knowledgeable and diagnosed the problem in very short order. Good communication and thorough in his evaluation. Only one area of improvement would be to call prior to arrival rather than text. That said, this is still a five star rating.”
Courtney Marshall
05-11-2025
“Tom is the best! He went above and beyond, in my opinion. Can't imagine there's any better technician out there. Thanks, Tom!!”
David Pascoe
05-09-2025
“Walter was great. He’s very knowledgeable and made a comprehensive check and adjustment of both units ensuring all were in order.”
Joyce Sawyer
05-08-2025
“Amber did a great job. Very professional and answered all my questions.”