Your Comfort Is
Just a Click Away
One Hour Heating & Air Conditioning® Serving Rogersville
4.82
We Have a Reputation
For Being Punctual, Friendly and Knowledgeable
4.82
Nathan Rockwood
in the last week
“Techs Cristian and Damon did an excellent job diagnosing and fixing some esoteric problems with our heating system, and I really appreciated their stick-with-it attitude! They really covered a lot of ground, and now the system is working great.”
Cindy Johnson
in the last week
“What a wonderful experience finally finding an AC company that would repair the unit when we were not ready to replace. Kirk listened to us and understood our needs. His technicians were intelligent, showed us all bad parts and explained everything all along the way. They even placed a portable AC unit in the home until the job was done. Kirk, Amanda, Jonathan, Oscar.....thank you for a job well done!”
Doug Cash
in the last week
“We had Theo Green as our technician. Was on time and was extremely professional. He explained everything clearly and corrected the issue for us in a timely manner. The scheduling was extremely easy and the communication was very clear. I recommend them and I would use them again.Well done Francis!”
Calie Price
in the last week
“I’ve had a few people come out to my house in the past year. Techs Sam, Joe and now Carter. Each and every one has been amazing and super friendly! This is definitely a good company for honesty, trust and kindness (: 10/10 (get the membership, it’s worth it!!!)”
Sunita Hall
in the last week
“Sean came on 9/20 and said transformer was blown. 9/21 Sean installed a new transformer and fixed the electrical issue causing it to blow. Next morning ac is out again. Scotty comes and said I need a new blower motor or a whole new unit (mine is 6 yrs old). He said he couldn’t do anything to get it working. Called Estes and they came same day and fixed the blown transformer that Sean replaced on 9/21. Electrical issue was not fixed properly by Sean and thus it went out again. Estes fixed everything (electrical issue and new transformer) and 2 weeks later still running well. Jeremy the field manger said he wouldn’t refund my money for the cost of the part and labor (wasn’t asking for dispatch fee back) bc I didn’t call them again to come and fix it. Why would I have the same company come a 4th time when they proved the first 3 times they couldn’t do it? And then Scotty diagnosed a whole new problem and tried to rip me off by telling me I needed a $1200 blower motor or $8k brand new unit. Mine isn’t even at half its lifespan. Completely unprofessional and only trying to upsell. I spent 4 days with no ac in Georgia heat. I even kept the transformer they installed (see photos for serial number) to show it was blown again. Jeremy tried to claim it blew AFTER Scotty left and I didn’t call them to fix it. When Scotty left there was no ac at all so he did nothing anyways. I did call you to come and fix the problem and your tech told me he couldn’t do anything. Have tried to resolve this with them to no avail. I’ll be contacting the BBB and letting everyone in my community know not to use this company. UPDATE: Steve called me and was extremely sympathetic. He explained that this is not how they conduct business, I shouldn’t have to pay for services that were not properly rendered and agreed to give me a full refund and coach the techs who handled this. Within 10 minutes he called again to confirm my credit card would be credited. He stood up for me when no one was listening and made it right- which is all I asked for when the beginning. This company stands behind their work and has integrity and for that I say KUDOS. Thank you for making this right!!!”
Ria Joy Wilds
in the last week
“I had a great experience with One Hour Heating and Air. Ali was my technician, and he arrived right on time. He was very informative, explained everything clearly, and made the whole process easy to understand. I really appreciated his professionalism and attention to detail. Highly recommend!”
Krystal Gray
in the last week
“I called on a Saturday because a 5-year-old somehow threw his pull-up perfectly into an upper air return register. Haylee came to the house within a few hours and was able to see the pull-up with a camera but it was too far down to get it with any device. She called her boss and we scheduled for them to come Monday. Dan and Kyle came and unfortunately did have to cut into the bottom of the wall to get the pull-up out. They placed new covers on both openings. Very quick and efficient. Very happy with their service.”
Taylor Guarnieri
in the last week
“Chris was a fantastic tech. Answered all the questions I had before I could even ask them. He Solved the issue another tech misdiagnosed and got us back up in running with a quick fix to make our house comfortable until the part needed came in for install. Extremely professional and will be asking for Chris for any service in the future!”
Dewayne Bembry
in the last week
“Great service. Explain everything well. Was real truthful with what was going on with my system And Recommendations.”
Tom Hart
in the last week
“Matt and Ori came out today to clean all a/c ducts . They were extremely helpful and represented your company very well. They were polite and explained everything they were doing.. they were careful in working around our furniture and were friendly. . Thank you guys.”
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