Reviews

Richard Ross is the rare exception of heating experts that both knows what he is doing, exceptionally honest, and best price . My Navien combi-boiler was making whistling and screeching noises and shutting off. Two other different certified trained Navien technicians were paid to service my boiler prior to him, but could find nor fix the issue prior to this. I was told to replace the unit instead of fixing it by the last technician. In the process of getting additional quotes for a new one three other techs looked over the unit carefully, 2 of the 3 saying they also work on this brand, and quotes for a replacement. Other techs said this unit was missing required parts to meet code that were actually there. Only this knowledgeable technician, also a certified Navien representative, gathered the information and called the manufacturer for tech support before trying to replace a unit just 6 1/2years old. Within an hour he fixed an issue without the need of parts but a mere resetting a switch that had eluded others. He fixed what so many others missed and saving me from having to replace the unit like the previous 4 insisted was the only option. He will come back soon for a cleaning and updates to condensation water system. I am so pleased to come across someone more knowable and honest than the five before him. On top of his prompt service his entire fee was far more reasonable than the two who did nothing to fix the issue. Thank you for saving me $5,000 to $10,000 over what the others said I needed.

- LISA CARROLL Bristol, CT

Its a great feeling when you call for emergency furnace service and your issues are resolved within hrs. They also required me to put on a mask in our home for his safety. I wasn't thinking about my mask and the polite request to wear one was appreciated. It showed me a high level of awareness and professional courtesy

- Brian C. Bristol, OH

Reliable. Professional. COVID smart and safe technician. Easy to schedule. The price of service contract went DOWN this year. Also, they now offer a low monthly payment plan option with no additional fee for this option! Gold!!

- Jane M. Bristol, OH

Reinaldo was awesome! Great communications, thorough and thoughtful, good recommendations, and didn't try to push any services that I didn't need. His communication and transparency really made us feel good about the service.

Great service for Rick and Reinaldo they went above and beyond with diagnosing the problem and letting me know how to correct it. I will definitely recommend them and look forward to using them in the near future.

- Maurice D. Bristol, CT

Great service from a great local company. Friendly and knowledgeably service techs like Rei and John. They offer all types of services from oil furnace tune-ups to 24 hour emergency service. The owner, Rick Ross, is also very helpful. The company stands behind its "On time or you don't pay a dime" slogan. Great company. A++

- Patrick R. Bristol, CT

Great service from a great local company. Friendly and knowledgeably service techs like Rei and John. They offer all types of services from oil furnace tune-ups to 24 hour emergency service. The owner, Rick Ross, is also very helpful. The company stands behind its "On time or you don't pay a dime" slogan. Great company. A++

- Rurouni K. Terryville, CT

Rick and Jon are very experienced and do a great job. We switched from oil to gas a few years ago and couldn't be happier. The guys walked us through every step of the process. Marjorie in the office is always very helpful!

- Chiara M. Plainville, CT

I have always had a great experience with them. I have been using them for all my furnace and ac needs. I have experienced my first bit if trouble with my furnace and the problem was addressed quickly. I was explained everything in detail to me. They are always on time.

- Kristi P. Bristol, CT

Great service, great experience and a job well done. Thank you for helping us out and we will definitely call again the next time we need service. Thanks! Strongly recommend it.

- Alex E. New Britain, CT