I would like to extend to this company that you all have been great to work with. Of course during this hot weather our old units went out separately of course (within a day) and you provided excellent service, installation and instructions on how to operate the new system and the thermostats. Our home is now cool and wanted to also thank your guys for hard work they did in the installation. They were also very courteous and gracious with our home and questions. Would recommend your company 100%. Thank you so much for all your people did for us!
Had a good amount of work done on the hvac system, with a duct cleaning, and some parts installed on my system. Justice and Jett came by early and promptly got to work. They did an excellent job of explaining exactly what I should expect. They were very detailed and respectful of my house. I felt comfortable inviting them into my house to do the work they needed to get done. They also helped us understand why they were suggesting certain repairs and gave us a fair amount of time with no pressure to make a decision on whether to get additional repairs done or not. As far as getting the service scheduled, the service was available the same week. I recommend keeping up with the preventive maintenance membership for your HVAC needs.
I had a great experience with Ashley Gomez from One Hour. She took the time to personally follow up with me, which really stood out. Her customer service was excellent—friendly, professional, and genuinely attentive. It’s rare to find someone who goes the extra mile to make sure everything is handled and that you feel taken care of. Ashley made the whole experience smooth and stress-free. Highly recommend working with her! Tony
I've been dealing with this company for about 15 years. They continue to get nothing but rave reviews for their professionalism in customer service. Everytime there is the slightest issue with my HVAC systems, they're here to inspect and resolve the problem. Today, Melissa and Cody worked to get my system back to cooling and mapped out the plan for total repair for the upcoming week. THANK YOU both very much. Everything you all do is very appreciated by the Ross Family. 🤗
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